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First Night, No Body Battery

andrewquamme
14 days ago

My Index Sleep Monitor arrived yesterday and I got it all set up. At bedtime, I put on the Index Sleep and placed my fenix 6X Sapphire on the charger. This morning I woke up and went to take a look in Garmin Connect and saw I didn’t get any body battery metrics. The timeline actually shows that I was active all night. Everything else (sleep, pulse ox, heart rate) seems to have registered properly.

Is there a bug somewhere, or did I do something wrong? 

It looks like I’m still running 3.26, I haven’t been prompted for any updates.

  • 0 2 days ago in reply to Garmin-Tracy

    I cannot even update the Index Sleep. It still shows software 3.23. According to the user's manual, it should update automatically after or while synching. This does not happen here and I cannot even get Garmin Express to find the Index. It is really annoying and I am seriously considering sending it back as it is useless at the moment (same issues with body batter, etc.)

  • 0 13 hours ago in reply to 4049772

    I had this issue for a few days.  It was updating the first time I synced, but never completed.  Then it remained on 3.23 for 2-3 days, I woke up one morning and it was gone from Garmin Connect (!?!) and upon setting it up again the update started and successfully installed 3.60.  So, you could try to remove / reset and re-setup -- that might trigger it to update.  That said, the update doesn't fix the Body Battery issue discussed in this thread.