Active calories not counted

Friz1983 over 1 year ago

I write also here but I saw that this problem is already in the forum of the 540 and 840. If you do an activity and you main device is not your bike computer the calories are not counted for and are also taken away from your my fitness pal.

Today I do 2 ride to work (registered with my watch 955) calories counted and added on my active calories on garmin and on my fitness pal

Then this evening I do a 3 hour bike ride 1500 calories burned (1040 + power meter) and all the calories are not counted in garmin and automatically subtracted from my fitness pal (so for garmin and my fitness pal I burned 0 calories for a 3 hour ride)

In the forum of the 840 and 540 they already find out that if you set the bike computer as main device the problem is solved (but then you don't get the calories from your watch) seems a problem with the new physio true up.

Please garmin can you fix this ASAP?

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0 DaveM over 1 year ago

Agree.
Calories count problem has been reported several times:

https://forums.garmin.com/sports-fitness/cycling/f/edge-1040-series/311254/crashes-during-ride-activity-calories-does-not-sum-up-to-total-calories-in-connect

https://forums.garmin.com/sports-fitness/cycling/f/edge-1040-series/307545/physio-trueup-works-great-but-calories-not-syncing-on-14-20

https://forums.garmin.com/sports-fitness/cycling/f/edge-1040-series/303301/new-edge-1040-series-public-beta-14-12-now-available#pifragment-1290=6

0 Garmin-Maeve over 1 year ago

Friz1983 I may be familiar with this report, can you provide screenshots showing the daily calorie breakdown and the individual activity's calorie breakdown? Thanks!

0 Friz1983 over 1 year ago in reply to Garmin-Maeve

Ok here the screenshot:

First the breakdown calories of garmin

Second the individual calories breakdown:

and here the adjustement on myfitnes pal (2 bike ride to work in the day registered with the garmin 955 primary device + the activity registered with the 1040 in the evening that is not accounted for

0 Friz1983 over 1 year ago in reply to Friz1983

I can also add that I tryed to do an activity indoor using trainer road, the activity is pushed to garmin with the right amount of calories and garmin send it to my fitness pal without problem and not receiving negative adjustments. So is only a problem if I register using the 1040

0 rbmx over 1 year ago

Yes this is so annoying, please fix asap Garmin. I have reported it as well many times on the Forum using the new Edge 840 togheter with Fenix 7x.. (was not like this with Edge 830)..

temporarely workaround is logging with both devices then delete edge File (after it synced with my TrainingPeaks).

0 rbmx over 1 year ago

Yes this is so annoying, please fix asap Garmin. I have reported it as well many times on the Forum using the new Edge 840 togheter with Fenix 7x.. (was not like this with Edge 830)..

temporarely workaround is logging with both devices then delete edge File (after it synced with my TrainingPeaks).

0 Garmin-Maeve over 1 year ago in reply to Friz1983

Thank you, yes we are aware of this and it is being worked on for an update.

0 rbmx over 1 year ago in reply to Garmin-Maeve

Hi again Maeve. Is there already been a fix? Was just out for a two hour MTB ride with the edge 840 and now everything ok?

0 rbmx over 1 year ago in reply to rbmx

Hi again. Today it’s not working again, same problem. Strange, because yesterday the sync was ok!

0 jb_nobrain over 1 year ago

2 month later, nothing is solved... Magic Garmin.... 600€ edge 1040 and 1000€ Epix pro for zéro communication