• Does factory resetting solve the floor counting and slow battery charging issues?

    Like many of us, since some updates ago, in my case since April, the floor counting and elevation are completely messed up, everyday I climb more stairs than the empire state has according to my watch, over 100 floors, and before in 15 minutes I could…

  • Venu 2 running out of charge - battery life degraded all the sudden?


    Starting about 3 months ago the watch became unusable. For example, I go to bed with 28% charge, in the morning when I wake up the watch is dead. I have the latest SW.

    I don;t have any apps

  • vivosmart 5 version 2.74 software hang bugs. Something to do with charging?

    Today when starting a walk activity from my vivosmart with phone gps active it crashed just after I tapped the start button. The screen came up showing the steps, timer, and distance but it was frozen at 0:00 and tapping and swiping did nothing. I had…

  • My Wife’s Vivoactive 4s wont power up or charge and getting warm

    This morning my wife’s watch would not come alive after being on the charger overnight.  I found the troubleshooting on this forum and tried it.  The watch came alive!  For about 20 seconds.  I then got a warning from my computer that the USB device…

  • Vivoactive wont charge is is warming up instead. Harlow can I solve this?

    No charging 

  • A sealed Vivoactive 3 charges to 100%, but when unplugged, it shuts down.

    I bought a new, sealed Vivoactive 3. I installed the app and put it to charge. After about an hour, it reached 100%, but when unplugged, it shuts down.

    In the app, it appears offline after unplugging.

    Now, if I put it back on charge, within 1-2 seconds…

  • My vivoactiv 4S won’t charge - it’s just showing the blue triangle. Help please!

    Actually it’s a green triangle! 
    but the watch won’t charge at all. Please can you help

  • Vivosmart 5 I charged the device and after that the screen is freeze.

    The screen is freeze . Are there any procedure to make a hard reset. I hold the button for several seconds and no changes on the screen are noted

  • My watch has a blank screen. Fully charged and has been functioning until now.

    The screen is black and will not turn on.

  • Vivoactive 4S - is charged but showing diagnostic tests and wont go back to normal screen

    At first my Vivoactive 4S wouldtn't charge. Now it showed me it is charged but it keeps going into diagnostic testing. It showed me a full charge screen but then turned off back to the green triangle. I have tried plugging it into a USB on the computer…