When playing music from my phone the voice prompts during an activity are barely audible

I have my Fenix 8 (v13.37) for a few weeks now, paired with an S23 Ultra (Android 15 and April update) and Sony Link Buds.
Garmin coonect version is 5.12.1

When listening music on my phone during a wourkout the voice prompts are barely audible. I have the volume setting for voice and system in the workout settings set to max.
Only when I have the Garmin Connect app opened and the phone's screen turned on, the music volume is decreased and the voice prompts are clearly audible. As soon as the screen turns of or the Garmin Connect app is in the background, the music volume remains the same and the voice prompts cannot be heard clearly again: the volume is too low.

Before I had a Samsung Watch5. When doing my workouts this worked flawlessly: music volume decreased and voice prompts audible.

Searching in this forum, this seems to be a recurring issue throughout many years and different models.

Is there a solution?

0 WojciechP. 23 days ago

my wife just recently updated her samsung s24 to one ui7, and complains about issues with garmin.
if googled one of the things was to clear cashe in garmin connect, but also set garmin connect to be always on top in system settings

0 Jurgen dW 22 days ago in reply to WojciechP.

Thank you for the information. I will try this.

0 Jurgen dW 22 days ago in reply to WojciechP.

I tried this, but it is not working for me.
My S23 recently had the upgrade to Android 15 with UI7 too. I cannot recall if it worked before the upgrade.

When playing music through the speakers, without earbuds connected, I have the same issue, so it is not the bluetooth connection to my earbuds.
My Fenix received the 15.31 update this morning, but did not fix the issue. It looks like it is an Connect app / Samsung / Android problem.