Fenix 8 Touch Amoled Touch Screen Failure - BUG

7618884 2 months ago

Touch screen is not functioning. This has been identified as a bug with last update 13.35.

Any idea on how much longer we have to mess around with this?

This issue is annoying.

Fenix 8 - 47mm Amoled - TSC: 0.19

Frank

Top Replies

Garmin-Laurie 1 month ago in reply to 7618884 +6 verified

Update April 25, 2025:

Our engineers have identified some known concerns with the touchscreen, including the touchscreen not responding occasionally after sleep or nap periods, or the occasional failure…
saltyShoes 1 month ago +1
Same issue as well.

Another thread: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-8-series/410541/touch-screen-fails-to-enable-f8-43mm-13-37

Some other similar ones:
- https://forums…
1842d21476494d8d86dceade9a458f4d 1 month ago +1

Any update on the issue? Its such a basic and important feature. It not getting fixed feels like i got a €50,- step counter instead of a fenix 8. It blows my mind this hasn’t been fixed yet or even acknowledged…

All Replies

0 Iant.. 2 months ago

Contact Garmin ,maybe a faulty watch.Get it exchanged.

0 seybarra 2 months ago

I was chatting with support on Friday (11-April) and he didn't have a timeline, in fact they are not aware of this, which is very annoying since there are several threads on the same problem. I tried to get the instructions to downgrade to 13.31, where I didn't have any problems, but apparently that is impossible to do. The support agent suggestion was to join the beta program, apparently there's a beta release with this fixed. Which makes it even more annoying, 13.35 was released on March-6th, more than a month ago and we still do not have a fix.

0 7618884 2 months ago

Some companies don't acknowledge a bug. Apple is another company that doesn't acknowledge their bugs by their support. They just shrug their shoulders and wait for the dev's to release an update that addresses the issue.

+1 Garmin-Laurie 1 month ago in reply to 7618884

Update April 25, 2025:

Our engineers have identified some known concerns with the touchscreen, including the touchscreen not responding occasionally after sleep or nap periods, or the occasional failure of the touchscreen when enabled/disabled using a shortcut. They are anticipating having these resolved with a future software update release mid-May.

If you are having trouble with the touchscreen, I am sorry to hear you are having trouble with this. If you are seeing this issue occurring randomly throughout the day (as opposed to after sleep) or are not using a shortcut for the touchscreen when this occurs, I would love to help investigate this further. I will reach out to you via Private Message to collect the details of this experience.

0 Iant.. 1 month ago in reply to Garmin-Laurie

Can the shot tracking be looked at on the golf app?it has stopped working properly on the latest beta update.

Thank you.

0 saltyShoes 1 month ago

Same issue as well.

Another thread: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-8-series/410541/touch-screen-fails-to-enable-f8-43mm-13-37

Some other similar ones:

0 1842d21476494d8d86dceade9a458f4d 1 month ago

Any update on the issue? Its such a basic and important feature. It not getting fixed feels like i got a €50,- step counter instead of a fenix 8. It blows my mind this hasn’t been fixed yet or even acknowledged?

0 michielmijs 1 month ago in reply to Garmin-Laurie

I have the same issue. It occurs random; Touch stops working. A restart sometimes resolves the issue, sometimes not.

0 4297034 1 month ago in reply to michielmijs

I currently have the same problems with my Fenix 8 OLED 51mm issue, and I can't deal with it at all.