Hi All!
I've been reading countless comments about F7 watches (also other devices from the F7 series such as Epix, Enduro and Tactix) producing unexpected reboots and freezes. Unfortunately, this has been the case for many users since November 2024 and now it is end of January 2025. As far as I saw this happens while using different activities such as walking, hiking, running, track run, trail run, triathlon and the list goes on.
I witnessed how frustrating this could be as my wife was going through the same. I believe, we did all we could, even more. We did countless soft and hard resets, installed the same latest 19.41 production FW from the watch's developer menu, rolled back to FW 18.16 which appeared temporarily good then failed as well. After having spent so much time and energy, today my wife's loved Fenix 7s Sapphire Solar was taken to the Garmin official store in our location. After we shared all our experiences and explained in detail the actions we did the representative made no questions and exchanged the watch to a PRO model. The representative mentioned that he was not aware of any Pro models failing. Since the community have no official information I thought to create this post and I am asking you all facing reboots and/or freezes to provide the following information below in a comment. Perhaps this will reveal something useful that can be used by the Garmin folks.
1. Model of your device.
2. Software version (production or beta)
3. Short description of the circumstances (for ex.during track running, following a preloaded course while using hiking, etc.)
Thank you for your input.
