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Fenix 7X - Compass Stops Working

Opening new thread since old one got locked to track a compass issue using the v9.33 software. Please post your compass issues if it still doesn't work on v9.33.

Top Replies

Relyon28 over 1 year ago +11

The issue on v9.33 is still the same as before. Compass doesn't stay calibrated if pins are spun.

The sad part is that Garmin suggested that : "the band pin being spun while not wearing your watch is…
kostas k over 1 year ago +6

Relyon28 they mentioned that yes... and that is very unreasonable, yes.

However, the watch is inconsistent and problematic EVEN when it is properly worn! I never remove my watch and the compass is NOT…
kostas k over 1 year ago in reply to philipshambrook +6

No philips, calibrating your compass before every use is not what you should be doing... except if you are doing an activity once per week. Maybe, you have learned to live with this and that is fine. But…

All Replies

0 2394279 over 1 year ago

Some models of instinct 2 has same hardware related problem with compass as Fenix 7 has. I'm currently in contact with Garmin support and hope to get repair, refund or replacement. I advice everyone of you to contact Garmin support.

0 Randy over 1 year ago

I have no confidence In this compass. Most disappointing is the silence from Garmin.

0 Juan Camilo Zapata over 1 year ago in reply to kermitz

It also happens with instinct 2’s…I sent back mine and got a 7x as I thought it was a design flaw specific to the instinct lineup. Apparently is not and it makes me extremely disappointed. Here is the link for reference forums.garmin.com/.../compass-sensor-affected-by-the-springbars

0 Relyon28 over 1 year ago in reply to Randy

Actually, they have replied saying that it is not considered an issue since the watch is being used outside of the design.

For a 1000€ watch that's a hard pill to swallow.

0 kostas k over 1 year ago

Relyon28 they mentioned that yes... and that is very unreasonable, yes.

However, the watch is inconsistent and problematic EVEN when it is properly worn! I never remove my watch and the compass is NOT trustworthy.

It is several degrees off most of the time... and sometimes way off. Re-calibration is a very short term fix. Even immediately after re-calibration it's sometimes precise and sometimes from 10-60 degrees off....

+1 Garmin - Chris over 1 year ago

The issue is resolved with v9.33 software.

If the compass heading in your Garmin outdoor device is not updating correctly, refer to the information in this FAQ for solutions and troubleshooting.

- Compass Heading Not Updating Correctly

If you need to calibrate the compass, see the following video for further guidance - Support: Compass Calibration on a Garmin Adventure Watch.

For additional compass concerns using your watch, please reach out to Outdoor Product Support in your region.

0 Pearssl over 1 year ago in reply to Garmin - Chris

Hi Chris. Sorry but I can't figure out how to send you a private message in this app. But I am as others experiencing the ongoing issue with the compass not working correctly

0 ArionK over 1 year ago in reply to Pearssl

I can only do it on the Web by hovering the pointer on Chris's name and within the pop-up window there's the option send a private message.

0 CMA-CPH over 1 year ago in reply to Garmin - Chris

Hi,

Like Pearssl I can’t figure out how to send you a private message from my iPad. I have send the following to the danish support, so maybe I am already added to the tracking case, but here you are:

https://youtu.be/NN49uZ7iDow

0 MGMATE over 1 year ago

Same problem here.

The update is that now is possible to calibrate, even on track and with an active track ongoing.

That's great but the root cause for the issue sould be solved, as it is still present and compass get stuck at anytime for no reason.