GPS no longer connects since software update

2153482 over 1 year ago

Fenix 6 GPS no longer connects since the software update. Has anyone solved this issue?

Cheers J

Top Replies

Garmin-Laurie over 1 year ago in reply to 3798534 +1 verified

Hello 3798534

Unfortunately these reinstall software steps will only work on the newer devices, such as Fenix 7/Epix gen2. On the Fenix 6, this will access a Developer menu, but reinstall software is not…

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0 #Matthias# over 1 year ago

I would first try a hard reset (hold light button until it shuts down, then turn on again). If this does not help, sync it with Garmin Express.

Also check if the satellite setting in your activity is correct (e.g. "GPS + GLONASS").

0 2153482 over 1 year ago in reply to #Matthias#

I tried several times, but it is more like it is switched off. There is no attempt to connect. I tried changing GPS settings in activities.

0 6146630 over 1 year ago in reply to 2153482

I had a very similar problem the day before yesterday - after the automatic update (gramin 6x sapphire) , the GPS connected, but it was absolutely inaccurate - literally unusable. I managed to solve the problem yesterday. Although I have an automatic update set on my watch - through the watch menu (settings - System - software update) I managed to find the option to search for updates and my watch found another update. I installed it, restarted the watch and it seems to be working fine again as before. I currently have software version 27.0 (6a5363d)

0 #Matthias# over 1 year ago in reply to 2153482

What have you tried several times? Hard reset or Garmin Express sync?

In your activity settings, do you maybe have a power profile set that has GPS disabled?

Have you tried a factory reset?

0 3798534 over 1 year ago

Go to your System > About menu
- press the top left Light Button 8 times
  - Go to the very bottom
    - select the option to reinstall the software.

+1 Garmin-Laurie over 1 year ago in reply to 3798534

Hello 3798534

Unfortunately these reinstall software steps will only work on the newer devices, such as Fenix 7/Epix gen2. On the Fenix 6, this will access a Developer menu, but reinstall software is not an option.

Hello 2153482

IN additional to some of the other great recommendations made here, ie checking your battery save settings, checking you activity satellite settings, factory reset, I would also recommend checking to ensure your GPS SW version is present in the watch. Menu, System, About, Scroll down.

If the GPS version is listed as 0.00, you will want to try reinstalling this using Garmin Express.

Connect the watch with a computer
Launch Garmin Express
Add the device
Click on Tools and Content
Click on the Utilities tab
Select Additional Updates
If the GPS version is available, select to install this
Disconnect the device and allow the update to install

0 TwinHorse 7 months ago in reply to Garmin-Laurie

Hi Laurie, quick question... Does the "reinstall software" option under the Developer menu perform a complete factory reset (back to original firmware, etc.) .. or is it the same as a regular 'hard reset' ala the normal menu options (i.e. just a data wipe and settings reset). Thanks

0 Garmin-Laurie 7 months ago in reply to TwinHorse

TwinHorse said:
Does the "reinstall software" option under the Developer menu perform a complete factory reset

No, reinstall software only initiates the software update again. So this will not factory reset the watch.

0 TwinHorse 7 months ago in reply to Garmin-Laurie

noted.. thanks for quick reply!