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Fenix 6 - Skin burn - rash

Wearing garmin watches for years, bought the fenix 6 in October 2022 and in last six months have got a bad skin burn/rash.

I have increased my swimming time to 10hrs a week but I have never had any skin issues in my life before this.

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seilogramp over 2 years ago +1 verified

For any rash, irritation, or other skin issues, see below.

Garmin-Blake said:
Any user who experiences any sort of skin irritation will need to reach out to us directly at support.garmin.com. We will…

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0 somefinelse over 2 years ago

I have the same rash, many do. I think it's the resin case they put over the HR sensor. There really isn't a fix for this other than Garmin not cheaping out on build design and putting a glass case on the back sensor. For me it got worse with heat / sweat / high intensity workouts. You can email Garmin and they will tell you to wash the watch often for a week, for me that didn't work at all. Good luck!

+1 seilogramp over 2 years ago

For any rash, irritation, or other skin issues, see below.

Garmin-Blake said:
Any user who experiences any sort of skin irritation will need to reach out to us directly at support.garmin.com. We will need to gather information from you that we would not ask for in a public forum. These complaints are taken seriously and we will work to find the most suitable solution as quickly as possible.

Garmin - Chris said:
If anyone should ever experience any type of skin irritation to wearing ANY Garmin Outdoor watch, please refer to this Support Center article - Wear and Care Tips for Garmin Watches.

If you have concerns, reach out to your region's nearest Garmin Outdoor Product Support.

I am locking this thread to help ensure all future customers see the final note on this topic.