Native music app causes watch to restart. Fenix 6X with 21.00

Garmin native music app crashes and watch resets after about 20 songs. Garmin Fenix 6X with the new firmware 21.00. Anybody have an issue like this?

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Fieser-Kardinal over 3 years ago +2

My wifes 6s Pro also keeps rebooting between 60 and 90 minutes into the activity. Music on as well.
DjKamo over 3 years ago +2

Hello everyone.

Got my Fenix 6x Pro from this tuesday. Did 3 runs using the watch, so far everything went great.

Run 1 - no problems (no music, only original watchface, no IQ store data fields)

Run 2 …
painful8th over 3 years ago in reply to 5135968 +2

I've opened a report for this 10 days ago. Just got a response from Garmin with the following:

"Thank you for providing the link to the forum. At this point we would want to try a master reset, but…

All Replies

0 5135968 over 3 years ago

I had a reboot to blue triangle yesterday after saving an activity. Was using native music via mp3 files copied to filesystem at the time.

First time I saw a reboot since being an F6 user for 15 months.

callstack:

3290 (fenix 6 Sapphire) SW ver: 2100
Build Type: RELEASE
Commit:1d825c83a6823ee7efef6706a32f026579454c5d
ESN: 33xxxxxxxx
05/23/22 08:53:29
RTL
errnum: 0x00f
r0: 0x20007520
r1: 0x04703ad7
r2: 0x00000164
r3: 0x000001ce
r4: 0x0003d400
r5: 0x00000979
r6: 0x006c28c8
Stack frame PC, SP: 0x00003383, 0x20007168
Call Stack - SP at 0x20007168:
0x000023f1
0x00003a95
0x04703ad7
0x04703ad7
0x04703ad7
0x04703ad7
0x00003da3
0x04703ad7
0x000041c1
0x04703a55
0x04703ad7
0x04704fe9
0x04719213
0x0471789f
0x043f3751
0x04719c41
0x04713847
0x043f388d
0x043f2f7d
0x000041c1
0x043f2de9
0x0458f7e7
0x0458f7e7
0x00003d0f
0x0000421f
0x00003447
0x0005da01
0x0005d701
0x043f2cb1
0x0005e153
0x0000ffff
0x00077c5b
Uptime: 1527845748

0 Fieser-Kardinal over 3 years ago

My wifes 6s Pro also keeps rebooting between 60 and 90 minutes into the activity. Music on as well.

0 8116264 over 3 years ago

I may have found the issue. I use playlist that I sync to my watch using a windows program called music bee. What I did was completely wipe the playlist from my watch and reload/ sync them back. Today was the first day that my watch didn’t crash while using music and using a workout app. It’s possible that the music files where corrupt? Maybe the playlist files? Will keep you posted.

0 socorsu over 3 years ago in reply to 8116264

Good feedback, we are waiting for you !

0 Fieser-Kardinal over 3 years ago

Garmin suggested my wife to perform a Master Reset. This is really hard since it only crashes since the v21 update. So there must be something odd with it.

0 5135968 over 3 years ago in reply to Fieser-Kardinal

Since my reboot 2 days ago I used music over two activities for around 90 minutes today with no crashes.

IMHO Garmin should not be asking for end users to do master resets to work around their bugs

1) Its disruptive for the end user

2) Master reset clears any debug logs on the watch so they lose the chance of any analysis to find the root cause.

0 8116264 over 3 years ago in reply to socorsu

So the wiping of the playlist did not fix. Had to crashes today during my workout. I really don’t want to FR my watch…

0 8116264 over 3 years ago in reply to 5135968

By reset do you mean delete data and reset settings inside the watch? Will this also delete all the 3rd party apps and widgets?

0 5135968 over 3 years ago in reply to 8116264

Yes everything is deleted with a Master Reset.

You have to set everything back up again.

I would prefer Garmin fix the bugs, end users should not be inconvienced with resets.

0 8116264 over 3 years ago in reply to 5135968

Yes I agree with that 100%. Would take me an entire day to get it back to where I have the watch set up.