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PacePro Plans Don't Synch to Watch or Garmin Connect Mobile App

PacePro stopped synching before the 18.80 public betas.

I've uninstalled/reinstalled the following:

Garmin Connect
18.80 public beta

I haven't received any error messages when using Garmin desktop or Connect IoS apps.

This issue was also reported in the 18.80 public beta forum thread.

I received confirmation from [email protected] -Mon, Aug 16, 2021, at 12:50 PM - that this problem is reproducible. Unfortunately, *NO* indication as to when this issue would be further addressed for resolution.

It's frustrating that this key feature of Garmin is broken :-(. The issue was not listed in the System 18:10 software update that is being rolled out.

forums.garmin.com/.../system-software-19-10

Top Replies

stroper over 3 years ago +7 verified

Just wondering.... how many of you facing the problem really opened support tickets with Garmin in order to bring this to dev attention?
Garmin - Chris over 3 years ago in reply to Dr Phil +4 verified

The issue was resolved with the v19.20 software update.
Dr Phil over 3 years ago in reply to BustAGroove +2 verified

works on my F6 Solar Pro on 18.80. Can’t try on 19.10 as I’m not one of the favored 10%

All Replies

+1 BustAGroove over 3 years ago

I also factory reset the watch -- still unable to synch PacePro plans.

+1 peacekeeper119 over 3 years ago

I have the same problem. This is unacceptable.

+1 ErkanBOLUKBASI over 3 years ago in reply to BustAGroove

I have same issue

0 sandissauka over 3 years ago

Same here, factory reset doesn't help.

It's sad, so sad
It's a sad, sad situation

+1 ErkanBOLUKBASI over 3 years ago

Please solve immedietly

+1 stroper over 3 years ago

Just wondering.... how many of you facing the problem really opened support tickets with Garmin in order to bring this to dev attention?

0 BustAGroove over 3 years ago in reply to stroper

I opened ticket and received confirmation from Garmin that it was able to reproduce the problem but did indicate a timetable as to when the problem would be resolved. It's been a problem for about 3 weeks.

0 stroper over 3 years ago in reply to BustAGroove

Glad that you have opened the ticket. In my previous company, we won't push the issue toward code fix until we reach enough cases to prove to the engineering that this is causing significant customer impact. It doesn't mean that customer has to open multiple tickets for the same issue, but rather we ask customers to open tickets when they experience an issue....

0 BustAGroove over 3 years ago in reply to stroper

Now, I'm getting a message in Garmin Connect Mobile that 'PacePro - Your device does not support PacePro plans.'

If Garmin had intentions of removing this feature, why not be upfront about it?

Why put out vibes that it is a reproducible 'bug' that feature will not work on -- decommissioning??? ‍♀️

+1 Dr Phil over 3 years ago in reply to BustAGroove

works on my F6 Solar Pro on 18.80. Can’t try on 19.10 as I’m not one of the favored 10%