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fenix 6pro X - Unknown USB Device (Device Descriptor Request Failed)

Fred
over 3 years ago

When I plugin my watch to update with my Connect desktop app I get the above error. I'm running Windows 10, it is completely updated as of 08/08/2021 and I have tried disabling fast start in power options, deleting and reinstalling the drivers, and changing USB ports. Nothing changes and I cannot update my watch because of this. Does anyone have a fix or idea why this is happing?

Event Viewer details:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/8/2021 10:10:42 AM
Event ID:      442
Task Category: None
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-SVV60P0
Description:
Device USB\VID_0000&PID_0002\5&1267e024&0&3 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_045E&PID_076D\5&1267e024&0&1
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>442</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-08T14:10:42.2957695Z" />
    <EventRecordID>2129</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12356" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-SVV60P0</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\5&amp;1267e024&amp;0&amp;3</Data>
    <Data Name="LastDeviceInstanceId">USB\VID_045E&amp;PID_076D\5&amp;1267e024&amp;0&amp;1</Data>
    <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
    <Data Name="LocationPath">
    </Data>
    <Data Name="MigrationRank">0xf000fffffffff120</Data>
    <Data Name="Present">false</Data>
    <Data Name="Status">0xc0000719</Data>
  </EventData>
</Event>

Second related Event Viewer error:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/8/2021 10:10:42 AM
Event ID:      411
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-SVV60P0
Description:
Device USB\VID_0000&PID_0002\5&1267e024&0&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>411</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-08T14:10:42.3006368Z" />
    <EventRecordID>2131</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12356" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-SVV60P0</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\5&amp;1267e024&amp;0&amp;3</Data>
    <Data Name="DriverName">usb.inf</Data>
    <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
    <Data Name="ServiceName">
    </Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">
    </Data>
    <Data Name="Problem">0x2b</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>

  • 0 over 3 years ago

    Try cleaning the contacts on the watch and in the connector that connects to the watch. (A glass fibre electrical contact cleaning brush is good for this.)

    Also try connecting the watch to the cable before pluging the cable into a USB port.

  • 0 over 3 years ago in reply to Scillonian

    Thanks for the reply! That didn't seem to do anything. I get the same error. Disappointed

  • 0 over 3 years ago

    I've had that happen to me as well.  When I connect my 6X Pro to my desktop machine I had similar errors (Device Descriptor Request Failed / Set Address Failed).  Even with those errors, Garmin Express worked fine for me, as did browsing the watch's file system.

    Changing USB ports didn't help, and using another charging cable and cleaning the contacts made no difference.  As a test, I tried a 6s Pro too, and got the same errors on the desktop, but both watches worked fine on one of my laptops without USB errors.

    Running DISM / SFC on my desktop machine fixed this for me.  Worth a try if you don't find another solution.

  • 0 over 3 years ago in reply to Fred

    Windows 10 does seem prone to bouts of failures to recognise USB devices. Especially after feature updates.

    I occasionally get this problem and, aside from cleaning the contacts, I find that changing to another USB port usually cures the problem. I'm sure it is a Windows 10 problem as the same devices mount without issue on the same hardware under Linux Mint Debian Edition 3 and 4.

    If could also be the cable has developed a fault.

    The following article covers Windows 10 device driver migration in general with some suggestions for fixes:

    https://borncity.com/win/2017/03/15/windows-10-error-device-not-migrated/

  • 0 over 3 years ago in reply to Eric K.

    Thanks, Eric! Neither seemed to correct this issue for me either Disappointed

  • 0 over 3 years ago in reply to Scillonian

    It's not a driver migration issue. I don't believe. All I've ready on this particular error doesn't indication migration as much as a incomplete driver install or corrupted driver. But I'l be darned if I can figure out which driver.

  • 0 over 3 years ago in reply to Fred

    I don't know how much this will help you but this is how my f6X appears in Device Manager, details of the drivers used by it, and some of the property details:

    I have not looked in detail but the f6X appears to be mounting as a generic MTP device using generic Windows 10 USB and MTP drivers from Microsoft.

  • 0 over 3 years ago in reply to Fred

    You said everything is up to date, so I'll assume that means Express too?  I had this problem in the past and installing the previous version of Express has always worked.  Eventually, there's a Win 10 update that works with the most recent version of Express.  You could try that.  Couldn't hurt. 

  • 0 over 3 years ago in reply to who knows

    Thanks. It too is current and reinstalled.

  • 0 over 3 years ago in reply to Scillonian

    My watch doesn't even show up by name in the Device Manager.