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fenix 6pro X - Unknown USB Device (Device Descriptor Request Failed)

Fred
over 3 years ago

When I plugin my watch to update with my Connect desktop app I get the above error. I'm running Windows 10, it is completely updated as of 08/08/2021 and I have tried disabling fast start in power options, deleting and reinstalling the drivers, and changing USB ports. Nothing changes and I cannot update my watch because of this. Does anyone have a fix or idea why this is happing?

Event Viewer details:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/8/2021 10:10:42 AM
Event ID:      442
Task Category: None
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-SVV60P0
Description:
Device USB\VID_0000&PID_0002\5&1267e024&0&3 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_045E&PID_076D\5&1267e024&0&1
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>442</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-08T14:10:42.2957695Z" />
    <EventRecordID>2129</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12356" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-SVV60P0</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\5&amp;1267e024&amp;0&amp;3</Data>
    <Data Name="LastDeviceInstanceId">USB\VID_045E&amp;PID_076D\5&amp;1267e024&amp;0&amp;1</Data>
    <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
    <Data Name="LocationPath">
    </Data>
    <Data Name="MigrationRank">0xf000fffffffff120</Data>
    <Data Name="Present">false</Data>
    <Data Name="Status">0xc0000719</Data>
  </EventData>
</Event>

Second related Event Viewer error:

Log Name:      Microsoft-Windows-Kernel-PnP/Configuration
Source:        Microsoft-Windows-Kernel-PnP
Date:          8/8/2021 10:10:42 AM
Event ID:      411
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      DESKTOP-SVV60P0
Description:
Device USB\VID_0000&PID_0002\5&1267e024&0&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Event Xml:
<Event xmlns="">schemas.microsoft.com/.../event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
    <EventID>411</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2021-08-08T14:10:42.3006368Z" />
    <EventRecordID>2131</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="12356" />
    <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
    <Computer>DESKTOP-SVV60P0</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DeviceInstanceId">USB\VID_0000&amp;PID_0002\5&amp;1267e024&amp;0&amp;3</Data>
    <Data Name="DriverName">usb.inf</Data>
    <Data Name="ClassGuid">{36fc9e60-c465-11cf-8056-444553540000}</Data>
    <Data Name="ServiceName">
    </Data>
    <Data Name="LowerFilters">
    </Data>
    <Data Name="UpperFilters">
    </Data>
    <Data Name="Problem">0x2b</Data>
    <Data Name="Status">0x0</Data>
  </EventData>
</Event>