Firmware 16.60 on Fénix 6

This afternoon, I allowed Express to update my Fénix 6 firmware from 15.20 to 16.60.

This update is a disaster : after finishing, no restart of the watch, no installation after manual restart. Firmware version is still 15.20 according the info parameter of the watch and according to Garmin Connect. But... Express says 16.60.

I don't know if the problem comes from the update itself or from Express (V7.5.0.0), but it's a serious worry.

I precise that I tried to update on an other PC, I hard resetted the watch, and finally re-installed 15.20 firmware with the Garmin WebUpdater, but nothing changed.

I suggest Garmin to stop deploying this update until the problem is solved.

Thanks.

Top Replies

juh82 over 4 years ago in reply to 6604975 +2

Press and hold the left top Button until the watch turns off. This does a hardreset without loosing Data.

I usually then connect a charger and fully charge the watch to avoid high battery drain.

Standard…
Jiri666 over 4 years ago +2

I have the same problem. I uninstalled Express, I reset the watch to factory settings, including deleting data, removed device from Connect. I installed Express, added the watch, synchronized the watch…
Daworp over 4 years ago in reply to Robb78 +2

Try with webupdater.

forums.garmin.com/.../not-prompting-to-update

All Replies

0 w.cassee over 4 years ago

Same issue here..

0 w.cassee over 4 years ago in reply to Niterider4

Thanks. Unfortunately did not work. Strange issue...

0 Jiri666 over 4 years ago

I have the same problem. I uninstalled Express, I reset the watch to factory settings, including deleting data, removed device from Connect. I installed Express, added the watch, synchronized the watch. Express says 16.60, the watch says 15.20. What should I do more? This is a nightmare, half day gone without any results.

Also, when Express did the update to 16.60 (this was offered before I reset everything), nothing happened after disconnecting the watch from the computer. Restarting the watch did not do anything. ️

0 Jiri666 over 4 years ago

0 Xorkkgul over 4 years ago

No update of BLE software causing dropouts with users of Jaybird earbuds since v6.11 released in August 2020… What a shame…

0 Robb78 over 4 years ago in reply to Jiri666

Hi, the same thing appen to me, when Garmin Express, Say that installation Is complete, and I disconnect Watch from PC, the Watch not reboot itself... I see in the Garmin directory the file gupdate, but After the disconnection from PC the file there isn't...

I try Master reset, but nothing change....

0 Daworp over 4 years ago in reply to Robb78

Try with webupdater.

forums.garmin.com/.../not-prompting-to-update

0 OnurSenturk over 4 years ago in reply to Daworp

Webupdater says "the update file is corrupted"

0 bluefish over 4 years ago in reply to OnurSenturk

If the file "gupdate" is on your watch, delete it. However, I would backup it first.
Restart the watch, and then try again with the webupdater.

0 1662377 over 4 years ago

I gave the same problem with Fenix 6 Solar (((

Trying WebUpdater