Fenix 6 Pro - my watch won't get out of loading FIT files

Went for a short run last night. This morning battery was completely drained. Watch had been at 100% before the run.

Started charging my watch. Now my watch screen says "Loading FIT files". I've tried a soft reset, but when the watch revoots I get the same message "Loading FIT files". I can't seem to do a hard reset by pressing the menu key. Garmin Connect does not recognize the watch and I can't conneect it to my phone. Anyone know what to do to fix this?

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0 Dr Phil over 4 years ago

Have you let the watch recharge?

0 groundhogcat over 4 years ago

yes

0 yooz1e over 4 years ago

I once had a problem after rebooting the device, couldn't get passed "Loading maps"

I did the following:

"Hard reset / factory reset:

Turn OFF the Fenix

Press and HOLD LAP button

Power on (still holding the LAP button)

You will get the menu “Clean user data: Yes/No?” release LAP button

Choose yes"

After this.. it took a while to load everything.. especially FIT files.. tok several minutes.

Before and after this one hickup the watch has been working perfectly :)

0 4931643 over 4 years ago

Did you find a method that fixed this as now I have the same issue on my fenix 6s Pro?

0 4931643 over 4 years ago in reply to yooz1e

I’ve tried this method but when I go to move the screen to yes it won’t shift and if I press confirm button it also doesn’t work

0 hotdogpartysausage over 4 years ago in reply to 4931643

I had then same issue & the normal reset procedure didn't work. Try this method, it worked for me.

Power on then immediately press top and bottom right buttons.

On first beep release top right

On second beep release bottom right

If that doesn’t work Contact Garmin Support

0 5579026 over 3 years ago in reply to hotdogpartysausage

this worked for me, the result is a hard reset and you have to set the watch again. Thanks for the help

0 Charlie Huang over 2 years ago in reply to hotdogpartysausage

Yes, this method works. I hit this problem after I perform factory default on the watch. Then, it stuck at loading fit screen. After google it up, I noticed this post. To be more specific, power on/off button is left top. Those two button that you have to press after you hit power on button are those two on the right side. Then, you will hear crisp first beep. Then, you release top button and you release bottom button after second beep. Watch will continue to do it thing though all function. However, it pass the fit loading step after few seconds. Hope it will make this post more clear.