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Corrupted swim files

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over 5 years ago

Seems to happening with increasing frequency now. As soon as I ended my swim the screen went straight to the blue triangle screen. I've also had times in the past where it shows up in Garmin connect as a multisport event - with just a swim. Garmin Connect, Strava and TrainingPeaks don't recognise the file. Garmin support have not been helpful over email. Going to call tomorrow.

I cannot click into the activity data on the watch and the swim icon just has a dotted line icon instead of being filled in and blue.

Any one else experiencing this issue?

  • 0 over 4 years ago in reply to 4389786

    Has anyone tried to repair the FIT files with a proper tool, such as Fit File Repair Tool? Might be able to recover some of the missing metrics.

  • 0 over 4 years ago in reply to seilogramp

    I did several times with Golden Cheetah. All data is there except for the last interval and total distance

  • 0 over 4 years ago

    Does anyone have any kind of update? Pools have just reopened in my town but I'll just keep using my old Fenix 3 in fear of losing data... even when that means losing all the training load metrics 

  • +1 over 4 years ago in reply to javivisito

    Please note, this issue was resolved with software version 13.30 and higher. If you come across this thread and are having an issue with corrupted swim files, please be sure your software is updated. You can check your current version going to System > About on your watch.

    If you have your System > Software Update set to Off vs. Auto Update, you will need to update your watch using Garmin Express since the Garmin Connect Mobile APP will not push you new updates when they are released.