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No sleep detected Firmware 10.10 - Sleep Data Disappears from Widget or Does Not Appear in Garmin Connect

NMT
over 5 years ago

This seemed to be a problem in the earlier on device sleep beta versions but had not seen it in more than a week. Today sleep detection worked and showed, admittedly strange, sleep feedback (seems to say that 1.5 hours of REM is adequate while 3 hours the previous day is inadequate...??).

Went for a run and when I got back the sleep data had disappeared and in its place on the widget I have “No Sleep Data Recorded”.

Anyone else also still getting this occasionally after the device showing sleep in the morning?

  • +1 over 5 years ago in reply to 167089

    Optilcal heart rate is required for the sleep data. The sleep metrics, IE: deep sleep vs. REM etc, are coming from the OHR and/or PulseOX if on, reading.

  • 0 over 5 years ago in reply to Garmin - Chris

    That's ok, but why doesn't Garmin let the user decide for himself if he wants to have the OHR and therefore the REM recording?
    With version 8.x I was able to record deep sleep and light sleep with the Fenix 6 x via the motion sensor even without OHR, I would like to have that again.

  • Former Member
    0 Former Member over 5 years ago in reply to big_kruemel

    ...i guess it would be for them like firing the doctor for a quack...

    i couldn t find REM to be very useful or linked to my sleep quality, but the deep sleep was. i am kind of happy with the way my sleep is tracked... some 80% happy, wich is enough for now...YMMV...

    and i think that an "awake" period over an hour (during the sleep period set in GC), followed by another period of sleep is resetting the counter and deleting the first sleep episode...

  • 0 over 5 years ago in reply to Garmin - Chris

    With the previous FW, the fenix was able to determine thèse parameters WITHOUT WHR.

    Maybe the results were less accurated, but enought for me, and the battery was preserved.

    If you want add a 2nd way to track the sleep, OK, but don't remove the 1st one (because it has the great convenient to save the battery in comparaison with the 2nd). 

  • 0 over 5 years ago in reply to Garmin - Chris

    Hi Chris

    thanks for your explanations but we are all disappointed with the official answers you bring. In product lifecycle there is a rule called backwards compatibility. Meaning that a functionality that worked before a given release should also be assured in the next releases of the firmware. In that very case the sleep tracking did not need heartbeat neither O2 information to track sleep. With the new release you are taking out this function that all your competitors such as polar offers out of the box. If you want to add a new function just add it as an optional enhancement but don’t take out the previous way of doing that was more than sufficient for all of us and was also preserving the battery life and also did not disturb our body during our sleep. 

    having said that when will you be able to answer to my question?

    thanks for you continuous support 

    JP 

  • 0 over 5 years ago in reply to 2283518_JP

    Fully agree with your comment 2283518_JP :

    a functionality that worked before a given release should also be assured in the next releases of the firmware.

    this decision is absolute nonsense !

  • 0 over 4 years ago in reply to 2283518_JP

    HI Chris,

    do you have any feedback to our questions ? Like, Garmin is studying to reactivate this functionnality that dissapeared ? 

    Thanks for your answer.

    Kind regards

    Jeff 

  • 0 over 4 years ago in reply to 2283518_JP

    Hi Jeff,

    With the sleep improvements made, such as being able to edit your begin and end sleep times, there are also some issues being experienced that our engineers are working to improve in a future software update.

    -Chris

  • 0 over 4 years ago in reply to Garmin - Chris

    Hi Chris, thanks for your answer.

    Can you please confirm that the engineering team will reactivate this functionnality that dissapeared ? If yes, when is the new release expected ? 

    Best regards

    Jeff 

  • 0 over 4 years ago

    Hi Chris,

     please reactivate the function to detect sleep without WHR,

    Uwe