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No sleep detected Firmware 10.10 - Sleep Data Disappears from Widget or Does Not Appear in Garmin Connect

This seemed to be a problem in the earlier on device sleep beta versions but had not seen it in more than a week. Today sleep detection worked and showed, admittedly strange, sleep feedback (seems to say that 1.5 hours of REM is adequate while 3 hours the previous day is inadequate...??).

Went for a run and when I got back the sleep data had disappeared and in its place on the widget I have “No Sleep Data Recorded”.

Anyone else also still getting this occasionally after the device showing sleep in the morning?

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+1 NMT over 5 years ago

I have not had a reoccurrence of the disappearance of sleep data but a new issue emerged today. Sleep was registered to 5:17 for about 5 hours of sleep. This was maintained on the watch for a number of hours and syncs after and is perfect accuracy.

Later today this has changed to 48 minutes. It updated the GC mobile also.

Weird thing is normally if I update the GCM to change the sleep time it updates the watch also but in this case the watch remains the same on 48 mins. Previously only time the watch did not update was when it said “no sleep data”

I’ve mailed the beta team.

+1 Garmin - Chris over 5 years ago in reply to NMT

Please go to System > About and ensure you see both software version 10.10 and Sensor Hub 7.11.

EDIT 7/17/2020:

We are actively looking into the sleep issue further.

We are also in need of specific examples that will include files from your Fenix 6 series watch.

If you are willing to provide additional information for our engineers - please highlight my name and send me a Private Message. Thank you!

0 Hexxer over 5 years ago

OK, we have to continue here?

Sleep widget show the same as the Dashboard. Im on the latest software (10.10 and so on). I, and many others, are haveing problem with the "awake" time. I was not 1hour awake.

0 frogfrog over 5 years ago in reply to Hexxer

Same for me. Much to long awake phase.

0 Former Member over 5 years ago in reply to Garmin - Chris

I have 10.10 and 7.11 sensors, and my sleep widgit still says "No Sleep Data Reocrded" (but the data is showing up on Garmin Connect)

0 Former Member over 5 years ago

My sleep hasn’t been tracked for the past two nights al of a sudden?

0 Former Member over 5 years ago in reply to Garmin - Chris

Both 10.10 and SH 7.11 present on the watch

0 Former Member over 5 years ago in reply to Ɛpsilon

I manually added my sleep data and the went to GC and it couldn’t find the sleep data

0 Craig-au over 5 years ago in reply to eezytiger

I’ve found I need to open the sleep widget on the watch first then it will show in the app.

just another Garmin issue I figured.

0 AndersJ over 5 years ago in reply to Ɛpsilon

For the two watches i have, it was after the update