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My new Fenix 6 Sapphire wont connect to any device

Former Member
Former Member over 5 years ago

Hi!
Got my new Fenix 6 sapphire today but it wont connect to my phone or computer, also tested my girlfriends Iphone but no luck there either.
On my phone its starts to connecting with Garmin connect and I enter the 6-digit code but shortly after it fails.
I plugged it to my computer and though I maybe need to update the firmware but there is says the it cant connect to the servers.
I have restarted both my phone and garmin, factory reset my fenix, cleared cache on my samsung s10e and everything I found on Internet, it wont work.
Hope anyone can understand this English and could help.

  • Former Member
    0 Former Member over 5 years ago in reply to milesgilmour

    As a software developer/designer myself: they've got a serious design issue of these things can happen...

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin - Chris

    Is the issue just with trying to pair the watch with the phone / computer app anew or would this affect older watches that are already connected, say for example if I want to update the firmware?

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Dear Devs, 

    Please,Pleas fix this ****** Bug as soon as posible ,, and no not in a few Days......

    Iam work on a big Railroad Company.... When we have Problems , we fix it , at Storm,Rain,Snow, below zero degrees... above the Weekend....when the work or failure as  it requireres. When the work is done then we have our Weekend...... 

    I bought this fenix 6 Saphire yesterday.... and now it have this bug... For an Premium Clock Price..... Thats not aceptable.....

    Pleasfix this ***** bug asap....... or it was my first and last Garmin Watch........

    Greets

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    You should be fine to update the firmware if your F6 is already paired. However I did a total reset of the watch and removed it from Connect in attempt to solve a music issue. Now I can’t pair. So it’s not just new watches.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Same as me

  • 0 over 5 years ago

    While I see Garmin acknowledging the problem later in this discussion, the symptoms are the same as I've had in past on multiple devices.

    Almost always, the solution is to plug into Garmin Connect and attempt to pair/run updates through that. It's like the out of box device doesn't have new enough software to make a proper connection. Sometimes switching my internet source was enough to kickstart things. (going from cellular to WiFi home internet, for example)

    Also: make sure you have no form of VPN, piHole, adblocking, whatever - those seem to be fine once you're paired but often interfere with pairing and update.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Thumbsup

  • Former Member
    0 Former Member over 5 years ago in reply to Otto-Destruct

    Those are definitely not working for these problems. Garmin has admitted it’s on their side of things. 

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin - Chris

    Can we please get an update/eta?

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I ended up returning by F6 and picked up a F6X.  No problems connecting it to Bluetooth or Connect.  Go figure!