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Garmin Connect Pairing fails

Got a Fenix 6 Saphire today, but trying to pair it via Garmin Connect fails.

I have a Fenix 3 from before, and that pairs and connects without any issues.

Connect finds the watch, and the phone connects via BT after asking for pin, and it shows as paired in BT settings.

But when Connect tries to configure the device it fails with the message "Pairing failed" "Setup was not successful.

I even tried Garmin Express. Both on Fenix 3 and 6. Fenix 3 works fine. But for Fenix 6, the application says the servers are down.

Top Replies

Alexander over 5 years ago +2

I have exactly the same issue with Fenix 6 Pro.

Beta update 5.77 DOES NOT HELP - I already tried.

If this is a network thing - I'm based in Vienna, Austria.

Issue is both with Garmin Connect App and…
Former Member over 5 years ago +1

Same here in Finland.
OveStokke over 5 years ago in reply to Former Member +1

Lost of users having issues.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/212866/garmin-fenix-6-sapphire-no-longer-syncing

All Replies

0 Klosi over 5 years ago

have the exact same mistake. Edge 1030 works fine

0 Alexander over 5 years ago

I have exactly the same issue with Fenix 6 Pro.

Beta update 5.77 DOES NOT HELP - I already tried.

If this is a network thing - I'm based in Vienna, Austria.

Issue is both with Garmin Connect App and Garmin Express on two different phones and two different computers (all on different networks) and also tried with two different Garmin accounts.

Best, Alexander

0 Former Member over 5 years ago

Same here in Finland.

0 OveStokke over 5 years ago in reply to Alexander

Tried with 2 phones aswell. Was planning on RMA it today, but if it is a cntral issue at garmin i can wait untill monday and call support.

0 schlupp73 over 5 years ago

Same here. Beta or 5.00. Seems to be a server problem.

0 schlupp73 over 5 years ago

Same here. Beta or 5.00. Seams to be a server problem. (Connect mobile Android, Garmin Express PC wifi agent)

0 Former Member over 5 years ago

Same problem in Germany.

Got my 6 saphir yesterday.

Firmware was 3.0 -> upgrade to 5.77 beta-> no

Downgrade to 5.0 -> no.

Garmin express -> no.

3 different phones. android. IOS -> no

2 different computers -> no

Really frustrating - but at least you have the same problems ...

0 OveStokke over 5 years ago in reply to Former Member

Lost of users having issues.

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/212866/garmin-fenix-6-sapphire-no-longer-syncing

0 Former Member over 5 years ago

same here in south africa. bought fenix 6 saphire today cant pair with samsung s9

0 Former Member over 5 years ago

Same here in the UAE as well...

My Fenix 6 Sapphire disconnected and I've been trying unsuccessfully to reconnect for the past 12hours...