This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Fenix 6 Sapphire no longer syncing

After the latest GPS update overnight, my Fenix 6 Sapphire is no longer syncing to Garmin Connect.

I am still getting Bluetooth notifications from my phone, but the Garmin Connect app won’t connect. Strangely, the Connect IQ store app is working just fine.

I have tried removing the Connect app, re-pairing, soft resetting the watch, deleting the watch from my bluetooth devices on my phone, etc. Nothing seems to work.

Anyone have any ideas?

Running iOS 13.3 with latest non-beta Fenix software and update Connect app.

Top Replies

All Replies

0 awinston09 over 4 years ago

PS: I get the “Pairing failed. Unable to pair your Garmin device” message

0 awinston09 over 4 years ago

Great, tried to factory restart and no it is frozen on the eraser screen. Real stellar Garmin.

0 HondaCB over 4 years ago

Same problems. I did a factory reset and now I’m stuck. Can’t connect to Garmin Connect on phone or computer. Great.

0 awinston09 over 4 years ago in reply to HondaCB

Mine finally reset, but still won’t sync to the phone.

Never had problems before this. So weird.

0 HondaCB over 4 years ago

Here is the response I got from Garmin:

"It looks like we have a case that was created in our system today for a similar issue. Some Fenix 6 users are unable to connect to Express or Garmin Connect at this time. Our team is working on adding impact to this issue in order to get it sent to engineering for a resolution."

0 HondaCB over 4 years ago in reply to HondaCB

I was told the more users who report this issue, the faster it will likely get resolved.

0 jblack936 over 4 years ago in reply to HondaCB

Yes I reported this to them on live chat. How did you do report it?

0 HondaCB over 4 years ago in reply to jblack936

Same. Live chat.

0 awinston09 over 4 years ago in reply to HondaCB

Ya, I contacted support and received basically the same answer. They said it was on their server side and not the watch itself.

0 awinston09 over 4 years ago in reply to jblack936

That's how I did it as well, via chat. I am awaiting a callback on my phone to see if there are any updates. I'll post if I get any other info from them.