Garmin fenix 6x sapphire not detecting REM sleep

Hello i have a strange situation with my 1 weak old fanix 6x sapphire, from beginning 5 day is ok sleep detecting deep, light, rem and awake but from 2 day only deep, light and awake but the deep is 2 time more long from before, like deep and rem sleep is united together

SV:4.30 GPS:2.60 WI-FI:2.60 CIQ:3.1.4 BMX:0.5.1 WHR:20.04.40 ANT/BLE/BT:4.30 Sensor Hub:2.60

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  • Hi everyone,

    Thank you for your patience on this issue, and I apologize for the inconvenience it caused. We have resolved the issue on our servers that was causing this problem. It should be working properly now. If you are still having trouble, please contact Customer Support.

    Thanks,
    Mel
    Garmin Outdoor Software Quality Team.

Reply
  • Hi everyone,

    Thank you for your patience on this issue, and I apologize for the inconvenience it caused. We have resolved the issue on our servers that was causing this problem. It should be working properly now. If you are still having trouble, please contact Customer Support.

    Thanks,
    Mel
    Garmin Outdoor Software Quality Team.

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