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Garmin is killing me. Now Garmin Connect won't sync properly

DCeremuga
over 5 years ago

Ok.  First.

Fresh install of Garmin Connect on iPhone X running 13.1.3

Reset Fenix 6X Pro and set up, running Software 3.00 (I will not update because current versions have big problems)

About 2 days ago Garmin Connect updated, now the watch shows connected, appears to sync, but it's not really syncing.  It's like randomly skipping activities.  It got my Run, My Lap Swim, but skipped my Yoga/Aqua Fitness activity.

The ONLY way I can see that there is an underlying problem is if I choose device in Garmin Connect, only there do I see the red Exclamation mark.  I can tell the watch isn't connecting because I cannot truly edit things.  If I go back to the Home screen in Garmin Connect, it still shows connected and appears to sync.

I'm really considering just ditching the whole idea of owning this awesome watch, because the software problems are just TOO MUCH.

For me, who cares if I have to charge every other day or so.  I just want something fairly accurate, and works.

I'm hoping someone here has an answer for me to fix this problem  Disappointed

I've emailed support already  FYI, but they haven't helped me on a problem in over a month, since my previous watch and 4.1 update. 

  • Former Member
    0 Former Member over 5 years ago

    I'm having the same issue - won't sync no matter what I try. I've had my Fenix 6 for less than a month (upgrade from Fitbit) and am disappointed with constant issues like this. Will seek a refund - product is not fit for purpose. I should have done more research prior to buying!!

  • 0 over 5 years ago

    Hey everyone, if you’re not doing it please email garmin support and keep emailing them. Gotta get their attention about the issue since support right now seems to think toggling Bluetooth will help...

    Need more voices!

  • 0 over 4 years ago

    I noticed for sure:

    [1] the watch (mine is Fenix 6 Pro) will simply not auto upload activities over wifi
          I have to do a manual sync - this works - so I am assuming some silly bug not firing the auto-upload after that an activity is completed
         I spent the money on the Pro version to have the damn wifi in order to have acivities auto-upload, but it just does not work!!

    [2] today I went for a bike and the totla distance was 21.5 kms - this shows correctly in myGarmin account online, shows alos fine when you select the activity on the watch, BUT the "Last Acitivty" widget shows an incorrect distance 17.5 - btut when you then select to see the details it shows the correct 21.5kms

  • 0 over 4 years ago

    Hi guys. 

    Kinda same issue her :/ went for a pool swim, and after The activity simply dosent exist any more. Not syncing, nor in The watch activity history either. 

    But i can see The activity in The last activity widget, and only there.