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Anyone STILL having heart rate accuracy issues with their Fenix 6?

Former Member
Former Member

Hi all,

Super frustrated, but I am still having issues with my Fenix 6S and heart rate accuracy even with the 4.20 software update. I'm wondering if it's just me or what the deal is? I had a 5S Plus before this and had no issues doing the same activities so I really don't think it's user error. My heart rate hardly reads over 110 during really vigorous exercise when my heart rate is closer to 160+. I have tried wearing on the inside of my wrist, tried my other wrist with no luck. It consistently reads 80-110 bpm the whole time. I wouldn't have bothered to upgrade if I knew this was going to be an issue. I know that wearing a chest strap is the most accurate, but I don't like to have to wear it for all of my work outs and my old Fenix was totally fine as well as my apple watch before that. Any suggestions? 

  • Have updated the watch to ver 6 and sensor hub to 4.20 but still having lots of issues. It's really frustrating, when I am hiking, the OHR is grossly inaccurate. However, if i go out for a run, the readings are what I would expect from an OHR (for most part).

    I have had enough, so going to log a call with support. Will see if they replace the watch and what my experience is with another unit.

    Really not enjoying the fenix 6.

  • I tried different 6S because of the display but I don't think this is a HW issue. My experience with 2 other 6S and FW 5.0 has been that during a Cardio workout rebounding f.e. where the arms are moving a lot and in general the whole body jumping, sometimes after pausing for a few minutes I got insanely high HR like 170 instead of 140. And it wouldn't go down for many minutes. Definitely an issue. Several times. Now with FW 6.00 this hasn't happened at all. But too early to tell for sure. Sometimes with lower FW I also got insanely high reading during normal walking. Instead of 100-110 I got 140-160. Also a bug. Still has to be tested though. 

    In general I have no HR issues atm with FW6.00 and 6S Pro. 

  • Same here. Very frustrated by the dialogue with support (you should be wearing a chest strap, read the articles, etc). I switched back to my Apple Watch 4 today and finally had an accurate heart rate again which allowed me to better manage my training sessions. A shame though, as I really, really want to like the Fenix, but it just has too many bugs in my opinion. Will put it on a shelve for now and check in a couple of months again..

  • Same here. Very frustrated by the dialogue with support (you should be wearing a chest strap, read the articles, etc). I switched back to my Apple Watch 4 today and finally had an accurate heart rate again which allowed me to better manage my training sessions. A shame though, as I really, really want to like the Fenix, but it just has too many bugs in my opinion. Will put it on a shelve for now and check in a couple of months again..

  • Former Member
    0 Former Member over 5 years ago in reply to 1742331

    Hello. This morning, I did a 3 hours trail with F6 Sapphire ugraded yesterday to 6.0 FW. Usualy, I use a chest strap because of inaccurate problems with WHR. But this morning, i used the WHR. This was better compared to 5.0, less delirious, but it noticed in each way down too high HR rates, often 160 bpm (I am 52 years old), while I ran in cool mode. I supposed it is caused by arms movements, shocks and other vibrations. Also, sometimes, in hard climbs, HR shown was not enough high... In summary, WHR is always inaccurate and bad. My opinion is this problem is an hardware problem caused by the adding of an unnecessary oxymeter and it will never work properly. This is why garmin is so quiet about this, why they do not communicate about this, why we have it in the a**... Hope I am wrong but I don't think so...

  • Yesterday as well I ve done some activities. The HR recording was perfect :)

  • Former Member
    0 Former Member over 5 years ago in reply to Punch

    What kind of activities ? Because yesterday, during hiking, it was correct for me. But not this morning in trail running, sometimes too high, sometimes too low. From next training, I will take the chest strap again because the WHR is not usuable for me, too much anomaly to training seriously...

  • Yesterday as well I ve done some activities.

    Yes, it was an activity. Try only with all day tracking only.

  • Treadmill and weight lifting.

    I'm seriously Impressed by the accuracy.

  • I'm seriously Impressed by the accuracy.

    Yes, me in an activity too. But allday tracking is a mess. The heart rate indicates 30 beats too low. If I have 120, the watch shows 90. This falsifies all calculations based on this, such as calorie consumption and intensity minutes. And Garmin hasn't managed to fix it for 3.5 months. They have a working code in the drawer. Because the first firmware at the end of August went great. No problems with too little HF.