Aeropex users

I emailed AfterShokz a few days ago about the problem with the volume up button not working with the Aeropex headphones on Garmin watches (it doesn't work on my 945 or my Fenix 6S sapphire). The volume works perfectly with the AfterShokz Air. They just responded with the following so at least we know that both sides acknowledge and are working on the problem:

Hello Linda,

Thank you for reaching out to me. I'm sorry you all are having issues with the volume button. Our company realizes the Aeropex are having issues with the Garmin. Both the Garmin and the AfterShokz teams are working on the compatibility issues. If you email us for updates we should be able to get back to you with more information in the future!

Please let me know if you have any other questions.

Thank you,

Nadja

Customer Happiness Team

Top Replies

lindajm22 over 5 years ago in reply to shaunmcd +1

Your Aeropex are not broken though, and if you connect them to another bluetooth device like your phone your volume will work fine. The volume up button is only not working when connected to Garmins. This…

All Replies

0 shaunmcd over 5 years ago

I bel

0 shaunmcd over 5 years ago

I believe volume up and down is broke on Bluetooth. My Jabra 65 and AfterShokz Airs cannot control volume from watch anymore(after 4.10 update).

0 lindajm22 over 5 years ago in reply to shaunmcd

I am not talking about the broken volume control on the watch itself. Yes, that is not working. I am talking about the volume control directly on the Aeropex headphones. The volume down works on the Aeropex but the volume up does not. The volume buttons both work on other models of Aftershokz, like the Air, but not on the Aeropex for some reason. That's what they are trying to figure out. I've been using my Air until they at least fix the volume control on the watch.

0 lindajm22 over 5 years ago in reply to shaunmcd

And this problem has nothing to do with the recent update on the Fenix. This problem exists on every Garmin watch.

0 shaunmcd over 5 years ago in reply to lindajm22

My Aeroplex power button\volume up button broke as well. AfterShokz from my past experience does is very good at honoring repairs\returns.

0 lindajm22 over 5 years ago in reply to shaunmcd

Your Aeropex are not broken though, and if you connect them to another bluetooth device like your phone your volume will work fine. The volume up button is only not working when connected to Garmins. This didn't just happen with the 4.10 update. This has been a problem with Aeropex and Garmins since the Aeropex came out. It's the same on my 945. But when I listen to music on my phone the buttons work fine.

0 shaunmcd over 5 years ago in reply to lindajm22

My Aeropex are broken.. They do not power up via the power button. I can power them by plugging them to the charger and holding the down button and getting them into pairing mode. Doesn't matter which device(phone or watch).

0 lindajm22 over 5 years ago in reply to shaunmcd

Ok, well then you are not having the same problem with your Aeropex that this post is about. Your problem is unique and has nothing to do with your Garmin.

0 shaunmcd over 5 years ago in reply to lindajm22

Please read my previous posts here. Garmin Bluetooth is broken on my Jabra 65 and my AfterShokz Airs. This coincide with the latest release of code(4.10). Prior to this I could control volume from the watch. After the last automatic update I cannot control volume from the watch. I can still control volume from the headphones themselves. My AfterShokz Aerplex headphone volume+ physically broke on the headphones themselves.

0 lindajm22 over 5 years ago in reply to shaunmcd

Ok. I'm not sure why you would even care that you can't control volume from the watch if you can control volume from the headphones though, which is so much easier anyway. To be clear though, I was posting specifically about a problem solely with the Aeropex, not the Air or any other headphones. My volume up button is not broken and is not even remotely related to how your volume up button is broken.