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Fenix 6 - On Order with Clever Training UK?

NowOrNeverNow
over 6 years ago

Was wondering if anyone else has a Fenix 6 on order with Clever Training UK?

Their web site indicated delivery early September but we're now nearing the end of week three of the month and whilst they were happy to take payment for the watch immediately, the watch is still undelivered.

Has anyone else had better success with them?

After placing the order and experiencing the delay I Googled reviews for the business and their Trust Pilot reviews are less than stellar and it is giving me pause for thought.

My intro to them was via DC Rainmaker, who's reviews, videos and blog I really enjoy and find useful.

uk.trustpilot.com/.../www.clevertraining.co.uk

  • Former Member
    0 Former Member over 5 years ago

    It's my review I left on TrustPilot after dealing with C T:

    "As Xmas approaches, some of you may look into buying presents for your loved ones or yourself on Clever Training UK website. Please don't otherwise you could be severely disappointed.
    Tried to buy Garmin 6 pro Sapphire with 10% discount from DC Rainmaker.
    1. First transaction. They charged money and sent email that order went through. Luckily enough I decided to check account I created with them. On the account it said that order was DECLINED by RISK department (?!?!). I sent email requesting explanation of the situation. In return they ask me to provide "prove" that I paid. Screenshots were sufficient so I sent them. Instead of processing order they promise me to return money in 3 to 5 days. It took 4 or 5 phone calls in spaces of 2 weeks to actually get my money back.
    Moral: If you decide to risk it and place order with them, check your account after payment. Refund could take longer then promised and if it expensive, you could be without option to buy another item and will have to wait for refund.
    P.S. No explanation was giving about "decline" apart of general "Suspected Fraud" - a bit of an insult to your injury.
    2. I convinced my friend to help me, created new account, so there is will be no cross reference with previuos attempt. New "everything" card/address/ etc. Placed order and it went through just fine. Learnt from before, went straight to website to check status, all good: "Pending Shipment". 3-4 days later no change. So another phone call to them, well apparently it's on a back order. It's NOT in stock! Nowhere on the website it said it Out of stock! Few days later money was refunded to my friend bank account automatically terminating this order as well, although I didn't ask for it. I was ready to wait for another couple of days.
    Moral: If you risk it and place order, it is NOT guaranteed, that item is in stock! Unless you call them directly and check. Meaning you can be sitting and waiting for your Xmas gift never to arrive.
    P.S. "Out of stock" could actually explain problem with first transaction, I think...."