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New R10 is Not Reading at All (New System Software Available - See Update)

1105394
over 3 years ago

I just received my R10 and it will not register any shots.  I used Garmin Express to make sure it was updated. I deleted the Garmin app on my IOS device and reinstalled it.  My setup is just as it is suppose to be according to the instructions.  It still will not register a shot. 

I installed the E6 software and tried a practice session there.  It connects and says “ready”.  Once I hit it says “calculating”.  It then says “Error! Check if device is connected”. Then it connects again and says “Ready”. 

I have contacted support and they are looking into it.  

Does anyone have a similar issue or a suggestion?

Thanks

  • 0 over 3 years ago

    Bad news boys just got my replacement serial number is again 6PN same as the other one I got...........still no tracking.

  • 0 over 3 years ago

    Mine is a 6PP, just received yesterday and not working, same as everyone else. Called customer support and they acted like it was the first they have heard of this issue. Was asking for video, logs etc, got frustrated due to the fact i know from this and other forums that all this has already been done.

  • 0 over 3 years ago

    Same issue for me, 4 month wait, phone won’t display any results in the driving range. Have connected it as directed, phone recognizes it’s connected, ball position is the correct distance from the device, on a flat concrete surface, battery fully charged, tested under full day light, twilight, and flood lighting - absolutely nothing. A can of beans in the same position would give me as much feedback as I’m getting. Absolutely enraged repeating the same processes to achieve no result at all.

    Mine is a 6PP012152.

  • 0 over 3 years ago

    Same issue. It seems like the Garmin is getting messed up by the backswing. If I make a backswing of any sort it will not read. However if I start with the club up in a baseball sort of stance it reads every time. Hope it’s a software issue that gets fixed shortly.

  • 0 over 3 years ago in reply to 5075096

    Not the case with our unit. It won't track anything no club confusion. Never a red light nothing. 

  • Former Member
    0 Former Member over 3 years ago

    I just opened mine and am having the exact same issue. I called customer service and he asked if the light turned solid red after a strike and I said no, solid green. He knew exactly what the problem was. It is a software issue that they have been aware of for 7 days. He pretty much told me to just wait until they figure this problem out. I am pissed!  I waited 4 months for a small paper weight. They sure got the money out of my account though. Not a happy customer here. 

  • 0 over 3 years ago in reply to Former Member

    How about asking for a free subscription to E6 software for one year?

  • Former Member
    0 Former Member over 3 years ago in reply to volkinad

    Good idea, and I will probably try that, but I was just excited to get to use it, and now I don’t know when I will be able too. 

  • 0 over 3 years ago in reply to Former Member

    Im having the same issue. I disconnected it from my app. Made sure it was up to date with the current software version. Now it won't even connect to my phone. Just get a server error. Not being able to use it is very frustrating but now 4 days of my 30 day free membership trial down the drain. There should be some kind of compensation for all this. 

  • 0 over 3 years ago in reply to Former Member

    Yeah, real excited when I got mine before Christmas with lots of time to use it. Now hoping the elves are not on cruise control and still working hard for a Christmas miracle.