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New R10 is Not Reading at All (New System Software Available - See Update)

I just received my R10 and it will not register any shots. I used Garmin Express to make sure it was updated. I deleted the Garmin app on my IOS device and reinstalled it. My setup is just as it is suppose to be according to the instructions. It still will not register a shot.

I installed the E6 software and tried a practice session there. It connects and says “ready”. Once I hit it says “calculating”. It then says “Error! Check if device is connected”. Then it connects again and says “Ready”.

I have contacted support and they are looking into it.

Does anyone have a similar issue or a suggestion?

Thanks

Top Replies

Garmin - Chris over 2 years ago +11 verified

Updated December 29th, 2021:

Software version 3.90 has resolved the shot tracking issue.

Please use Garmin Express on your computer to update your Approach R10 software.

Official announcement: Approach R10…
1381329 over 2 years ago +5

I got my R10 yesterday and the same thing is happening. I've only tried it with the garmin golf app so far. I go to the driving range and the light starts blinking green. I hit the ball and it goes…
bojeh-sf over 2 years ago +2 suggested

I called Garmin Gold support (In the USA, call 913-397-8200), and they indicated that they are aware of the issue, and they are working on a fix. Could not tell the timeline; hopefully in days and not weeks…

All Replies

0 Lok over 2 years ago in reply to 9957564

Mine is 6PP.

0 Colin yuko over 2 years ago in reply to Lok

Mine is 6PP which is not working

0 1105394 over 2 years ago in reply to Colin yuko

Mine is a 6PN

0 5612356 over 2 years ago

Mine is a 6PP also and not reading any shots. Seems the trend is emerging here.

0 6100999 over 2 years ago

Mine is a 6PN also.

0 bojeh-sf over 2 years ago

Received my Garmin R10 today -- after waiting for 4 months. The device picks up 1 out of every 10 shots. And the result is way off. very disappointed.

0 Matt.McDermott over 2 years ago

6PP identical issue.
have lodged a ticket, and was told it was the first they were hearing of it…

0 1105394 over 2 years ago

I received my replacement unit today. So fat I cannot get it to read a shot. I am going to keep Messing around with it in different environments to see if I can get it to work. I am very frustrated. This units serial # starts with 6PN

0 bojeh-sf over 2 years ago

I called Garmin Gold support (In the USA, call 913-397-8200), and they indicated that they are aware of the issue, and they are working on a fix. Could not tell the timeline; hopefully in days and not weeks. We should learn about the fix roll-out in this forum.

0 1105394 over 2 years ago

I just tested my replacement device both indoors and outdoors using both the Garmin app and the E6 app. Still not reading. I called support and let them know. They said that the engineers are working on the issue and had no update on when to expect a solution. So I guess we have no choice but to sit tight until that software patch is complete.