Connect IQ Bug Reports - Connect IQ

This space is specifically for Connect IQ bug reports. Please review the Connect IQ Bug Reports FAQ before reporting a bug to be sure you have the information needed for Garmin to investigate the bug you wish to report.

Report Garmin Connect Web issues to https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-web
Report Garmin Connect Mobile Android issues to https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod
Report Garmin Connect Mobile iOS issues to https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-ios
Product-related issues can be reported to either https://forums.garmin.com/outdoor-recreation/ or https://forums.garmin.com/sports-fitness/

Many devices in Asia cannot recognize the system version properly

3112676
- Acknowledged on Nov 20, 2024
- 3 Comments
Corrected the problem that the SDK could not recognize Asian models. Asian FR245, FR945, endura and other devices have been updated to 3.3.1 or 3.4.1, but are still recognized as 3.2.6. Once the watch face is exported with the minimum setting of 3...
- Nov 19, 2024 9:13 PM
Fenix 8 - No sound from app when using ToneProfile

Rick
- Acknowledged on Nov 20, 2024
- 4 Comments
I have reports from customers and personal experience that Fenix 8 devices are not playing sounds from my app. The sounds work fine on other devices (I have personally tested with an Epix 2 to confirm all is working as expected.) I'm using ToneProfile...
- Nov 19, 2024 7:01 AM
Bug: Epix Pro reboots when syncing podcast

XROUGE
- Acknowledged on Nov 18, 2024
- 5 Comments
When syncing certain episodes, the device reboots. I don't think that the app itself, Alpacast, crashes, because there is no "IQ!" screen. Here's a recording: https://youtu.be/qTfp6bt-2PI?si=zrG7nLw2EhnpKnV9 I've found a \GARMIN\Debug\err_log. bak...
- Nov 16, 2024 6:42 PM
Steps are different between Garmin Connect App and Garmin Connect Developer Program Portal

7158359
- Acknowledged on Nov 18, 2024
- 1 Comment
One of our user file an incident stating that his steps are not syncing through our app, as per checking with user provided screenshot from his garmin connect app, steps are different from the Garmin Connect Developer Program Portal. Did anyone encounter...
- Nov 15, 2024 9:35 AM
Compatible Devices bug - edge devices not listed in web store but listed in Connect IQ Store app

renschler
- Acknowledged on Nov 18, 2024
- 12 Comments
Update (11/15/24) After discussing with FlowState below; it appears there is a bug but it's with the Connect IQ Store App; which wrongly shows all devices listed in the manifest instead of showing the true compatibility (the intersection between min...
- Nov 14, 2024 7:42 PM
Media.setAlbumArt crash

rconradharris
- Acknowledged on Nov 11, 2024
- 0 Comments
I'm seeing cases out in the wild where calls to Media.setAlbumArt are crashing the app with a System Error . Unfortunately, due to the nature of this crash, I can't provide a reproducible test case, but I do have a some clues that could help track this...
- Nov 8, 2024 11:46 PM
Connect IQ store (on-device app, FR955): when the user selects the Installed menu item, it takes several seconds to load, but there's no indication that anything is happening

flowstate
- Acknowledged on Nov 4, 2024
- 1 Comment
Recreation procedure: 1) Open CIQ app on FR955 2) Scroll to Installed menu item 3) Tap menu item or press START button The screen remains unchanged for about 4 seconds while the page loads and there's no haptic feedback. This is a poor user experience...
- Nov 4, 2024 12:13 PM
Connect IQ store (on-device app, FR955): opening an app category (such as Must Haves) and swiping right causes the app to exit, as if Back button was pressed twice

flowstate
- Acknowledged on Nov 4, 2024
- 0 Comments
Recreation procedure: 1) Open CIQ store app on FR955 2) From the app category list that's initially displayed, open Must Haves 3) Swipe right normally (i.e. remove finger from screen immediately after swiping motion) The app will briefly display...
- Nov 4, 2024 11:59 AM
connect iq store, the on device app - illegal access (out of bounds)

peterdedecker
- Acknowledged on Nov 4, 2024
- 1 Comment
an error report retrieved via a ciq_log.bak file from a user (fenix 8 51mm solar, fw 11.90) Error: Illegal Access (Out of Bounds) Details: 'Failed invoking <symbol>' Time: 2024-10-02T23:37:02Z Part-Number: 006-B4533-00 Firmware-Version: '11.67' Language...
- Nov 4, 2024 7:49 AM
Music playback from custom position with ActiveContent not working

Andreas Tarandi
- Acknowledged on Nov 4, 2024
- 2 Comments
I've run into a new bug, that I think was introduced with the last firmware update (on Fenix 7 Pro Solar) My podcast app has a feature to store playback position, and when resuming play later I set it through ActiveContent. This used to work well, but...
- Nov 1, 2024 1:49 PM