Complete
3 months ago

Watch faces downloaded show a blank screen when starting to scroll up or down

When I start to scroll up or down from the watch face. To access the glance widgets. If I have a pre installed watch face selected. It will show the face image as I start scrolling, but with any installed faces (I've tried a few different ones from different developers including Garmin) when I start scrolling the watch face image disappears and shows a blank screen instead, making the whole scrolling feel very unnatural. 

Not a huge deal. Just cosmetic I guess. But I wish it would be fixed

JoeyRub
  • 1 month ago

    > Here is a little discussion about this topic

    The funny thing about that discussion is the entirely predictable initial sequence of responses (not from Garmin):

    - I don't see the problem

    - (after it's explained) maybe I see it, but it's not really a problem bc: [insert generic reasons: like hardware differences, differences between CIQ and native devices, I can only see it when use an unrealistic recreation procedure]

    What we will never see is an admission that maybe it was a mistake to dismiss other people's experiences out of hand (and to double down once proof is shown).

    This will absolutely happen again the next time there's any kind of bug that's in any way cosmetic or debatable.

  • 1 month ago

    I can report that this is now also fixed on the Vivoactive 5 with firmware 12.10, released on 2024-11-20.

    Here is a little discussion about this topic with an image for clarification: https://forums.garmin.com/developer/connect-iq/f/discussion/381189/custom-watch-face-turns-black-disappears-while-swiping-in-the-menu-on-device-vivoactive-5

    Thanks for the fix! Swiping now feels a lot more natural.

  • 2 months ago in reply to FlowState

    Yoohooooo! Thanks so much for posting. I just ran and joined beta on my computer, downloaded update.... And wala! It works! So venu 3 is fixed as well. Yohoooooo looks great now

  • 2 months ago

    I can see this that this has been fixed for FR955, in beta firmware 21.14. Thank you for fixing it! (Regardless of whether it was the product team or CIQ team)

    I hope it gets fixed in all watches that have the same problem. (At least in the ones which are still receiving major firmware updates.)

  • 3 months ago

    It may be product-specific behavior but it only affects Connect IQ watchfaces. Even if it's ultimately the product team that has to fix the problem, wouldn't the CIQ team be the most well-equipped team to communicate the actual problem to the product team?

    Usually when users talk to regular support about any issue at all, the first advice they get is to uninstall all CIQ apps....