Acknowledged
3 months ago
CIQQA-3057

wakeTime problem on GPSMAP 67 / 67i: 8.90

Error Name: Unhandled Exception
Occurrences: 1
First Occurrence: 2024-12-31
Last Occurrence: 2024-12-31
Devices:
    GPSMAP® 67 / 67i: 8.90
App Versions: 1.7.0
Languages: eng

using Toybox.UserProfile as USP;

function getUSRPROFILE_data()
{
    var
    s             = USP.getProfile();
    if(s != null)
    {
        var WakeTime     = s has :wakeTime  ? (s.wakeTime != null ? (s.wakeTime.value() / 60) : null)     : -1;//ERROR

        ...

}

_psx_
Parents
  • 3 months ago

    > Also, the "Acknowledged" state is not meaningless

    To be clear, I didn't mean that the acknowledgement of *this* post is meaningless (and it's clear that it's been assigned a ticket number, as opposed to the old post which does not have a ticket number). Sorry if I wasn't clear on that.

    What I meant was:

    - the *original* bug report from 2023 was acknowledged a month ago

    - this was part of the wave of acknowledgements for old bug reports, that as previously discussed, was part of some of sort of internal bookkeeping action, and did not necessarily mean that they were actively being investigated

    i.e.

    https://forums.garmin.com/developer/connect-iq/f/forum-about-the-forum/404582/should-we-be-optimistic-about-the-acknowledgements/1902590#1902590

    [quote userid="277093" url="~/developer/connect-iq/f/forum-about-the-forum/404582/should-we-be-optimistic-about-the-acknowledgements/1902586#1902586"]I apologize about the email spam as that was not my intention. All issues get acknowledged and transferred to our internal tracking system for triaging and prioritizing. The forum ticket status got out of sync with our workflow of transferring issue. All old forum tickets were set to the "in review" status despite having already been acknowledged in the past. [/quote]

    forums.garmin.com/.../re-acknowledged-bug-reports

    [quote userid="187638" url="~/developer/connect-iq/f/forum-about-the-forum/404589/re-acknowledged-bug-reports"] since both  and you recommended opening new tickets if an old one that was acknowledged haven't been fixed yet[/quote]

    [quote userid="2116" url="~/developer/connect-iq/f/forum-about-the-forum/404589/re-acknowledged-bug-reports/1903046#1903046"]

    Perhaps we should have just left all of those old reports as there were. I understand your perspective, but what I was attempting to communicate was that the acknowledgement of these old issues was benign—in truth they had already been acknowledged at some point in the past—I didn't want people to assume that these were now getting some special attention.

    The specifics are that roughly a year ago, someone at Garmin with admin rights to the forums removed one of the statuses we were using in our bug reporting tool to indicate that we had reviewed and created an internal ticket to track the bug report. The result was that all of these forum reports reverted to the default state and made it appear that they had not been dealt with. I immediately had the state re-added, but there was no way to mass undo the status changes.

    [/quote]
Comment
  • 3 months ago

    > Also, the "Acknowledged" state is not meaningless

    To be clear, I didn't mean that the acknowledgement of *this* post is meaningless (and it's clear that it's been assigned a ticket number, as opposed to the old post which does not have a ticket number). Sorry if I wasn't clear on that.

    What I meant was:

    - the *original* bug report from 2023 was acknowledged a month ago

    - this was part of the wave of acknowledgements for old bug reports, that as previously discussed, was part of some of sort of internal bookkeeping action, and did not necessarily mean that they were actively being investigated

    i.e.

    https://forums.garmin.com/developer/connect-iq/f/forum-about-the-forum/404582/should-we-be-optimistic-about-the-acknowledgements/1902590#1902590

    [quote userid="277093" url="~/developer/connect-iq/f/forum-about-the-forum/404582/should-we-be-optimistic-about-the-acknowledgements/1902586#1902586"]I apologize about the email spam as that was not my intention. All issues get acknowledged and transferred to our internal tracking system for triaging and prioritizing. The forum ticket status got out of sync with our workflow of transferring issue. All old forum tickets were set to the "in review" status despite having already been acknowledged in the past. [/quote]

    forums.garmin.com/.../re-acknowledged-bug-reports

    [quote userid="187638" url="~/developer/connect-iq/f/forum-about-the-forum/404589/re-acknowledged-bug-reports"] since both  and you recommended opening new tickets if an old one that was acknowledged haven't been fixed yet[/quote]

    [quote userid="2116" url="~/developer/connect-iq/f/forum-about-the-forum/404589/re-acknowledged-bug-reports/1903046#1903046"]

    Perhaps we should have just left all of those old reports as there were. I understand your perspective, but what I was attempting to communicate was that the acknowledgement of these old issues was benign—in truth they had already been acknowledged at some point in the past—I didn't want people to assume that these were now getting some special attention.

    The specifics are that roughly a year ago, someone at Garmin with admin rights to the forums removed one of the statuses we were using in our bug reporting tool to indicate that we had reviewed and created an internal ticket to track the bug report. The result was that all of these forum reports reverted to the default state and made it appear that they had not been dealt with. I immediately had the state re-added, but there was no way to mass undo the status changes.

    [/quote]
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