Ticket Created
over 3 years ago

CIQQA-516

Issue with displaying Tuesday in Traditional Chinese with custom fonts

Bit of a weird issue, I have had two users from Taiwan mention that Tuesday (週二) isn't displaying correctly on Venu 2 specifically.

I use custom fonts and it works correctly in the simulator, but it seems to be a specific bug related to Venu 2/2S in Taiwan.

As I am located in Australia I am unable to set my watch to Traditional Chinese to replicate the issue.

I've pushed an update to use the built in Garmin font and will report back if this fixes the issue also, however I just wanted to bring the issue to your attention to see if anyone else has had a similar issue, and if it's some kind of bug in localised Garmin Venus in Taiwan.

Thanks again! 

reno
  • over 3 years ago in reply to Richard.ConnectIQ

    Hi Richard, thank you very much for the update. Let me know if they need any further information.

    At this stage I catch the incorrect date and replace it, but if this issue is resolved please let me know as I would like to remove this catch to reclaim the memory usage. Slight smile

  • over 3 years ago in reply to reno

    I've passed this along to the team in charge of the Venu 2. Thumbsup

  • over 3 years ago in reply to reno

    A possible cause is Tuesday in Indonesian / Malay is "Selasa" so this could be a mistake in the language file for Taiwanese Garmin Venu 2/2S users.

    I truncate the day of the week to three characters, so it could be an incorrect mapping when the language file was created. Hope that helps also!

  • over 3 years ago

    We have identified the issue - it seems that for some reason, on users watches Tuesday in Traditional Chinese in Taiwan is displayed as "Sel" and not the correct 週二 - is this a typo in the language file perhaps? 

    It also seems to identify the language as Simplified and not Traditional, as we tested both cases and even though Traditional is only available on watches in Taiwan, the watch identifies the selected language as Simplified Chinese.

    Hope this helps!