Complete
over 3 years ago

WERETECH-9595

Cannot Reproduce

Edge 1030plus makeImageRequest blue hue while activity is recording

I have had two reports from users of the Edge 1030 Plus that when they run my weather radar widget on their device, the image is displayed with a blue hue over the image.  One user has tracked down the issue only occurs when the device is actively recording a ride and provided these two pictures.  Both users appear to be on FW version 2.30.  So I don't know if this was fixed with version 3.0 or if this is something going on with the image processing server/GCM.  See the pictures.  I know I don't check for a running activity in my code and I only request and display the image as provided by the radar source, so I am at a loss as to how to troubleshoot this.

Activity not started (looks fine).

Activity being recorded (timer running)

sabeard
  • over 4 years ago in reply to sabeard

    Travis, I got a fresh screen image from one of the users running on the Edge 1030plus FW 3.00.  The bad new is it appears the soft buttons are rendering correctly, as is the white text and graphics I draw on top of the image.  So I am not sure it is a FW issue as much as something affecting the image itself.  See the image for more info.

  • over 4 years ago in reply to Travis.ConnectIQ

    BTW, I was already aware of the behavior you described in item #2, as that plus the reminder from Jim caused me to check with the user to try it with WiFi off.  Thanks for the reminder.

    To aid it troubleshooting the device team should be able to download this app out of the store and try it with a few different phones. To see if they can reproduce the affect.

    apps.garmin.com/.../9c692f27-57d6-4488-91ae-5dd846a4ad26

  • over 4 years ago in reply to Travis.ConnectIQ

    There was not a previous bug report.  I had only one reported occurrence until yesterday.  When I got the second report, I noticed the user was on FW 2.30, so I asked them to install the latest FW 3.00 and try it again.  They reported back that the problem still existed.

    I know that the white rectangle will be blue because the plus and minus zoom buttons are rendered as a white rectangle with a smaller black rectangle on top.  You can see on the blue tint the white sticks out better, but does have a blue how to it.

  • over 4 years ago

    I'm actually curious if you are to render a white rectangle on top of the image, does it appear white or blue? My guess is that it is going to be blue.

  • over 4 years ago

    @sabeard-

    Two things.

    1) If you compare the images, it looks like it isn't the downloaded image that is tinted blue, but everything on the screen. The soft buttons on the bottom of the screen are not part of your image and are not part of the ConnectIQ app. Those are part of the native UI that is displayed by the system. The icons should be white in the second image, but they appear tinted blue...

    2) Edge devices will turn off WiFi when an activity is started and will turn it back on when the activity is completed. You've already determined that the problem occurs when the image is downloaded over BT/BLE, but I just wanted to add some context to explain why you were seeing this behavior when recording an activity with WiFi enabled.

    So, given #1, I'm inclined to believe this is some sort of device bug and not an issue with the image download, the app, or the ConnectIQ render code.

    Your second post seems to indicate that you saw this issue previously, but I don't recall ever seeing a report for it and I'm not able to find one. Do you know that this issue was previously reported? Do you have a bug number?