Acknowledged
over 1 year ago

Change "Install Queued" to "Please Sync"

this seems to be the bulk of my support questions i get these days.  Can Garmin please change the wording so it's more clear what the users need to do?  

sync required, please sync, anything that is more obvious to people

windfield
  • over 1 year ago

    I'll pass this feedback along to the Connect IQ Store mobile team. I agree that this experience could be improved.

  • over 1 year ago

    maybe if you asked it in the right place. This is an CIQ developer forum. You should go to the forum for your device

    This is obviously a CIQ developer who is reporting a problem with the Connect IQ (store) app. Technically this may not be the right place to ask, but I understand why it was posted here. Also, I agree that "Installed Queued" is an incredibly unhelpful message. Personally I have no idea what has to be done to make apps go from "queued" to "installing"

    Actually, most times the user doesn't have to do anything, and "Queued" will change to "Installing". then go away.  If it gets stuck, that can often be solved by walking out of range of the phone and coming back.  Or power cycling the Garmin and/or Phone.  You can also suggest using Garmin Express...

    Syncing doesn't usually solve it, as that's a whole different thing for most devices.

    Everything you said proves OP's point. Nobody wants to restart their Garmin device and/or phone just to install or update a CIQ app, and nobody wants to use Garmin Express, if they even have a computer to use it on. Not to state the obvious, but phones have been the primary "must-have" computing device for a long time. Computers (PCs and Macs) are now optional luxury items (again), except for people who need them for school or work.

    Lots of people (especially in certain countries or age demographics) may not even own a computer or use one outside of work. Anecdotally speaking, even when you look at households that may own a computer, people will often not use a site or app if it doesn't work on their phone.

    Maybe instead of changing the wording, the whole process needs to be fixed.

    Here's a related report in the Connect IQ Store iOS forum: https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-ios/357826/update-queue-gets-stuck-edge-1040-ios-17-2-1

    [quote userid="179784" url="~/apps-software/mobile-apps-web/f/connect-iq-store-ios/357826/update-queue-gets-stuck-edge-1040-ios-17-2-1"]

    I'm noticing that updating data fields / apps on my Edge 1040 Solar (19.22) via the Connect iQ Store app (2.25) on my iPhone 15 Pro Max (iOS 17.2.1) basically doesn't work. Even though a bluetooth connection can be established and I'm notified about updates, the actual update on the device fails because the update queue shown in the app on the iPhone isn't processed and thus gets stuck. A workaround seems to be to use the Connect iQ app on the Edge itself to update what needs updating.

    Updating data fields / app on my Epix Pro (15.77) works though, so I would rule out my mobile, bluetooth connection or my network settings. Reinstalling the Connect iQ Store app didn't help.

    Any ideas what I could try next?

    [/quote]
  • over 1 year ago

    maybe if you asked it in the right place. This is an CIQ developer forum. You should go to the forum for your device

  • over 1 year ago

    Actually, most times the user doesn't have to do anything, and "Queued" will change to "Installing". then go away.  If it gets stuck, that can often be solved by walking out of range of the phone and coming back.  Or power cycling the Garmin and/or Phone.  You can also suggest using Garmin Express...

    Syncing doesn't usually solve it, as that's a whole different thing for most devices.