Acknowledged
9 months ago

Bug Report: Is the App Store Trial System Broken ?

Hi, I think there may be an issue with the App Store and Trial Mode. Some of my paying customers who have unlocked versions of my app (wristMT) are reporting that they have reverted to the Trial version when the latest update was downloaded.  This effectively locks them out of the app as the 30 day trial period built into the app logic is triggered and prevents access. For others, including myself everything is working as expected when updating.

I uploaded a second copy of the app this morning, went through the Unlock process which seems to have completed successfully from my side. When redirected back to the Garmin App store, the unlock button is still visible. If I download the app again, I still get the Trial version. (Conceivable there could be an issue on my end but nothing has changed [I'm sure all developers say that :-)] That being said, my users, at least two of which have been paid up customers using the unlocked version for more than three years are now getting the trial version.)

Can someone from Garmin please take a look at the App Store Trial functionality. This seems to have broken in the last few days.

Rick

Rick
  • 8 months ago

    ** BUMP **

    Not sure what I need to do to get an update on this issue. Angry

    My customers still can't unlock the app due to a 404 error.

    I guess I'm lucky I develop apps as a hobby and not to put food on the table.Disappointed

  • 8 months ago

    - Is there any update on this ?

    Users seem to be able to download the unlocked version again which is great but new customers still can't purchase the unlocked version. They are still getting 404 errors on callback.

    "03/03/2024 01:03:44","callbackURL: ">apps.garmin.com/appUnlock
    "03/03/2024 01:03:44","responseCode: 404"
    "03/03/2024 01:03:44"," response: <!DOCTYPE html><html lang=""en-US"">.........

  • 9 months ago

    The problem with existing customer getting the trial version seems to be more prevalent with Fenix 6 series watches. I couldn't swear to it, but my logs are suggesting that the System.DeviceSettings.uniqueIdentifier on these devices may have changed around the 16th Feb this year. Were there any FW updates released around that time for these older devices ? I'm running an Epix2 and have access to a vivoactive 4s and both of these have correctly updated to the latest release (ie they got the unlocked version)

  • 9 months ago

    We had received a separate report about this and are investigating.

  • 9 months ago

    I've added some logs to the process on my side to monitor the Garmin callback for new customers attempting to unlock the app. After successfully completing the purchase on my side, the customer is redirected back to garmin using the supplied callback URL which is of the form: https://apps.garmin.com/appUnlock?appUnlockRequestId=f6995519-44dc-43ba-XXXXXXXXXXXX

    This URL doesn't exist and a 404 is returned.