Acknowledged
4 days ago

Bug Report - Connect IQ - My watch face does not appear in the Connect IQ app, nor can I download it from the apps.garmin.com website

Hi there, I have contacted the general contact support and they recommended I need to use this channel. I have created a watch face, and uploaded it to the website https://apps.garmin.com/en-US/apps/517bca45-7bc5-48f2-8980-b6dae3135c58 

When I try to download it from the website to install on my watch, i get the following error message:

"You need to have a compatible device in your account before sending content to it.You can add a device to your account using Garmin Express software on your computer, or using the Garmin Connect Mobile app (if your phone and device are supported)."

I have added my watch using by the Garmin Connect Mobile app on my Samsung Galaxy Note 20 Ultra, and using the Garmin Express software on my Windows 11 PC.

I still get the same error message.

When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

Can anyone assist?

akendrick451
Parents
  • 10 days ago

    TL;DR OP likely has an APAC instinct2, and it's likely being excluded due to a too-high minApiVersion in manifest. The fix is to set the minApiVersion to 3.2.7 or lower, and use has checks for any features which require a higher CIQ API.

    --

    Based on the following post, they have an Instinct 2 Solar:

    https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-web/400960/compatible-watch-not-appearing-on-apps-garmin-com

    When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

    I have reviewed this - https://support.garmin.com/en-AU/?faq=4L1cbwXjP037HNjSlEeTV9 - and my watch IS paired with my phone. My watch is an Instinct 2 Solar. 

    My educated guess:

    - OP is in Australia [hence "en-AU" in the garmin support url] and has an APAC [Asia-Pacific] model of Instinct 2 Solar, rather than a WW (worldwide) model.

    - OP's linked app has minApiVersion higher than 3.2.7 [which is currently configured CIQ API version for APAC Instinct 2 Solar]

    If you...

    - open the device library installed by the SDK manager [on Windows, this is located at %APPDATA%\Garmin\ConnectIQ\Devices]

    - open instinct2\compiler.json

    - look at displayName to confirm this is right device: "Instinct® 2 / Solar / Dual Power / dēzl Edition"

    - look at the partNumbers[] array

    ...you will see two part numbers:

    [1/x]

Comment
  • 10 days ago

    TL;DR OP likely has an APAC instinct2, and it's likely being excluded due to a too-high minApiVersion in manifest. The fix is to set the minApiVersion to 3.2.7 or lower, and use has checks for any features which require a higher CIQ API.

    --

    Based on the following post, they have an Instinct 2 Solar:

    https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-web/400960/compatible-watch-not-appearing-on-apps-garmin-com

    When I try to search for the watch face in the Garmin Connect IQ app I cannot find the watch face. When I search my developer ID on the Garmin Connect IQ app I cannot find any of my watch faces. 

    I have reviewed this - https://support.garmin.com/en-AU/?faq=4L1cbwXjP037HNjSlEeTV9 - and my watch IS paired with my phone. My watch is an Instinct 2 Solar. 

    My educated guess:

    - OP is in Australia [hence "en-AU" in the garmin support url] and has an APAC [Asia-Pacific] model of Instinct 2 Solar, rather than a WW (worldwide) model.

    - OP's linked app has minApiVersion higher than 3.2.7 [which is currently configured CIQ API version for APAC Instinct 2 Solar]

    If you...

    - open the device library installed by the SDK manager [on Windows, this is located at %APPDATA%\Garmin\ConnectIQ\Devices]

    - open instinct2\compiler.json

    - look at displayName to confirm this is right device: "Instinct® 2 / Solar / Dual Power / dēzl Edition"

    - look at the partNumbers[] array

    ...you will see two part numbers:

    [1/x]

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