Acknowledged
CIQQA-4746

Accidental app deletion due to Dashboard UI glitch – Request to restore App IDs

Accidental app deletion due to Dashboard UI glitch – Request to restore App IDs

Hi Connect IQ Developer Team,

Following a UI glitch on the Connect IQ Store Developer Dashboard, the wrong apps were deleted when I attempted to remove a single application.

Could you please assist in restoring or reactivating the following two watch faces? They already have an established user base (100+ downloads each):

  1. Dot Watch Face

    • App ID (UUID): 46c76b79-b3a1-4a29-82e7-ccf3142a5818

  2. Tennis Watch Face

    • App ID (UUID): 725351c9-4c05-4a8f-b665-4973d85fe1e2

  • Developer Account Name / ID: Didier Komai

  • Date of Incident: September 30, 2026

Thank you very much for your help in restoring these applications and their download history.

dkspark

  • Hi I uploaded again the 2 apps on Oct 8th. The status is still "App pending This page is in preview mode and only visible to your account until your app is approved. This process could take up to 3 days." I need assistance to unlock this. Thx

  • in reply to Brandon.ConnectIQ

    Yeah, but if they choose to upload a new app, then the problem will be doubled, and for sure you'll not be able to unite the 2 apps even if recovering the old one is possible.

  • We're still looking to determine whether there is an actual bug that is deleting the wrong app. I've never heard of this happening, but I suppose it's possible.

    I don't particularly like this "workaround" either because it's confusing for customers. A deletion is a "permanent" action, though. If this was due to a bug, I'm more than wiling to push to have the store team try to recover the listings if possible. However, based on past experience where developers have intentionally deleted their apps and then changed their minds later (which I'm not suggestion is the case here), we were not able to recover their deleted apps.

    In the meantime, dkspark can re-publish their apps with new manifest IDs, if they prefer, so they're not waiting on us. If they'd rather wait, that's fine, too.

  • in reply to Brandon.ConnectIQ

    Both as a user and as a developer I don't like this "workaround". As a user I wouldn't ever get an update to an app I downloaded (the "old" app). As a developer I would lose the ratings, the download count. And if there are links out there to the "old" app, all those are now 404.

  • You may re-publish your apps using a new manifest ID. We'll create a ticket for the store team to investigate this case.