Acknowledged
CIQQA-3930

[9.1.0] ERA viewer STILL cannot log in

I'm not able to log in since the log in pop up window always hangs.  

This is on Mac OS Tahoe 26.3 

I'm forced to use SDK version 8.4.0 to view crash reports.

pstoppani

  • Good deal.

    Forgetting credentials between launches is not by design—but I can reproduce it, so we'll get it investigated.

  • in reply to Brandon.ConnectIQ

    After upgrading the JDK I can now log in.  Yay.

    It doesn't seem to remember my credentials like all the other Garmin log in requests.  Is that buy design?  If yes, that's pretty annoying 

  • I think you're on the right track—it's behaving like the JDK is too old. Can you check the following in the terminal?

    which java

    java -version

    echo $JAVA_HOME

    My guess is that the java version in your path may be outdated or $JAVA_HOME may need to be set (the java command can still work even if $JAVA_HOME is not set, but if you've got multiple versions of Java installed, setting $JAVA_HOME can help ensure the expected version is being used).

    Here's what I've got on my Mac, just for comparison:

    [28ms][~]$ which java
    /usr/bin/java


    [15ms][~]$ echo $JAVA_HOME
    /Library/Java/JavaVirtualMachines/jdk-25.0.1.jdk/Contents/Home


    [24ms][~]$ java -version
    openjdk version "25.0.1" 2025-10-21
    OpenJDK Runtime Environment (build 25.0.1+8-27)
    OpenJDK 64-Bit Server VM (build 25.0.1+8-27, mixed mode, sharing)

  • /Library/Java/JavaVirtualMachines/zulu-11.jre/Contents/Home/bin/java -version

    openjdk version "11.0.23" 2024-04-16 LTS

    OpenJDK Runtime Environment Zulu11.72+19-CA (build 11.0.23+9-LTS)

    OpenJDK 64-Bit Server VM Zulu11.72+19-CA (build 11.0.23+9-LTS, mixed mode)

  • in reply to the-ninth

    Monkey C Java Path is blank