[9.1.0] ERA viewer STILL cannot log in

A forced quite shows the following:

Date/Time: 2026-03-16 07:48:44.448 -0700
End time: 2026-03-16 07:53:26.956 -0700
OS Version: macOS 26.3.1 (Build 25D2128)
Architecture: arm64e
Report Version: 67
Incident Identifier: 2661E122-DE98-49A6-9DFA-1CEB729E9584

Data Source: Stackshots
Shared Cache: 674DB25A-34B2-3C56-8BD4-7D78005B2F2E slid base address 0x187474000, slide 0x7474000 (System Primary)
Shared Cache: 9A9588A9-FD12-3815-BE2E-4E25F16BBE15 slid base address 0x197ad4000, slide 0x17ad4000 (DriverKit)

Command: era
Path: /Library/Java/JavaVirtualMachines/zulu-11.jre/Contents/Home/bin/java
Codesigning ID: com.azul.zulu.java
Team ID: TDTHCUPYFR
Architecture: arm64
Parent: Code Helper (Plugin) [56201]
Responsible: Code [55156]
PID: 56753
Time Since Fork: 398s

Event: hang
Duration: 282.51s
Duration Sampled: 4.10s (process was unresponsive for 278 seconds before sampling)
Steps: 41 (100ms sampling interval)

Hardware model: Mac14,10
Active cpus: 12
Memory size: 32 GB
HW page size: 16384
VM page size: 16384
Shared cache residency: 29.92% (1606.67 MB / 5369.62 MB)

Time Since Boot: 261593s
Time Awake Since Boot: 261593s
Time Since Wake: n/a (machine hasn't slept)

Fan speed: 0 rpm
Total CPU Time: 2.638s (4.2G cycles, 6.0G instructions, 0.70c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 1207.28 GB/1858.19 GB, low space threshold 3072 MB
Vnodes Available: 72.63% (191142/263168)
Models: none

Preferred User Language: en-US
Country Code: US
OS Cryptex File Extents: 58

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
41 start + 7184 (dyld + 36180) [0x187585d54]
41 main + 396 (java + 3128) [0x10462cc38]
41 JLI_Launch + 1128 (libjli.dylib + 12952) [0x104667298]
41 CreateExecutionEnvironment + 400 (libjli.dylib + 29440) [0x10466b300]
41 _CFRunLoopRunSpecificWithOptions + 532 (CoreFoundation + 1150780) [0x187aa7f3c]
41 __CFRunLoopRun + 820 (CoreFoundation + 385944) [0x1879ed398]
41 __CFRunLoopDoSources0 + 232 (CoreFoundation + 390920) [0x1879ee708]
41 __CFRunLoopDoSource0 + 172 (CoreFoundation + 391580) [0x1879ee99c]
41 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 391688) [0x1879eea08]
41 __NSThreadPerformPerform + 264 (Foundation + 229652) [0x18921a114]
41 +[ThreadUtilities invokeBlockCopy:] + 28 (libosxapp.dylib + 23616) [0x10ea8dc40]
41 +[AWTStarter starter:headless:] + 488 (libawt_lwawt.dylib + 406936) [0x10ebc7598]
41 +[NSApplicationAWT runAWTLoopWithApp:] + 208 (libosxapp.dylib + 16332) [0x10ea8bfcc]
41 -[NSApplication run] + 368 (AppKit + 100224) [0x18be00780]
41 -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 144 (libosxapp.dylib + 16916) [0x10ea8c214]
41 -[NSApplication(NSEventRouting) nextEventMatchingMask:untilDate:inMode:dequeue:] + 72 (AppKit + 11430932) [0x18c8cec14]
41 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 688 (AppKit + 11431688) [0x18c8cef08]
41 _DPSNextEvent + 588 (AppKit + 130632) [0x18be07e48]
41 _DPSBlockUntilNextEventMatchingListInMode + 236 (AppKit + 5382164) [0x18c30a014]
41 _BlockUntilNextEventMatchingListInMode + 48 (HIToolbox + 2419556) [0x1946e5b64]
41 ReceiveNextEventCommon + 488 (HIToolbox + 805560) [0x19455bab8]
41 RunCurrentEventLoopInMode + 316 (HIToolbox + 792464) [0x194558790]
41 _CFRunLoopRunSpecificWithOptions + 532 (CoreFoundation + 1150780) [0x187aa7f3c]
41 __CFRunLoopRun + 820 (CoreFoundation + 385944) [0x1879ed398]
41 __CFRunLoopDoSources0 + 232 (CoreFoundation + 390920) [0x1879ee708]
41 __CFRunLoopDoSource0 + 172 (CoreFoundation + 391580) [0x1879ee99c]
41 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 391688) [0x1879eea08]
41 __NSThreadPerformPerform + 264 (Foundation + 229652) [0x18921a114]
41 ??? (libglass.dylib + 43676) [0x38210aa9c]
41 jni_CallStaticVoidMethod + 380 (libjvm.dylib + 3750672) [0x10bfe3b10]
41 jni_invoke_static(JNIEnv_*, JavaValue*, _jobject*, JNICallType, _jmethodID*, JNI_ArgumentPusher*, Thread*) + 268 (libjvm.dylib + 3735364) [0x10bfdff44]
41 JavaCalls::call_helper(JavaValue*, methodHandle const&, JavaCallArguments*, Thread*) + 740 (libjvm.dylib + 3403972) [0x10bf8f0c4]
41 ??? [0x128900144]
41 ??? [0x1289071f4]
41 ??? [0x12890719c]
41 ??? [0x12890719c]
41 ??? [0x12942b230]
41 ??? [0x1304ed74c]
41 writeBytes + 444 (libjava.dylib + 50504) [0x104730548]
41 write + 8 (libsystem_kernel.dylib + 18464) [0x187910820]
*41 ??? (kernel.release.t6020 + 14616) [0xfffffe000885b918]
*41 ??? (kernel.release.t6020 + 1861884) [0xfffffe0008a1e8fc]
*41 ??? (kernel.release.t6020 + 7689864) [0xfffffe0008fad688]
*41 ??? (kernel.release.t6020 + 6436012) [0xfffffe0008e7b4ac]
*41 ??? (kernel.release.t6020 + 6435296) [0xfffffe0008e7b1e0]
*41 ??? (kernel.release.t6020 + 6434008) [0xfffffe0008e7acd8]
*41 ??? (kernel.release.t6020 + 6464880) [0xfffffe0008e82570]
*41 sosend + 1064 (kernel.release.t6020 + 6634656) [0xfffffe0008eabca0]
*41 ??? (kernel.release.t6020 + 6633168) [0xfffffe0008eab6d0]
*41 ??? (kernel.release.t6020 + 6681632) [0xfffffe0008eb7420]
*41 ??? (kernel.release.t6020 + 6269208) [0xfffffe0008e52918]
*41 lck_mtx_sleep + 232 (kernel.release.t6020 + 458744) [0xfffffe00088c7ff8]
*41 ??? (kernel.release.t6020 + 568508) [0xfffffe00088e2cbc]
*41 ??? (kernel.release.t6020 + 573448) [0xfffffe00088e4008]

Process: era [56753]
UUID: BC896A2B-CD1B-337A-B2BB-6FB00D2526E2
Path: /Library/Java/JavaVirtualMachines/zulu-11.jre/Contents/Home/bin/java
Codesigning ID: com.azul.zulu.java
Team ID: TDTHCUPYFR
Shared Cache: 674DB25A-34B2-3C56-8BD4-7D78005B2F2E slid base address 0x187474000, slide 0x7474000 (System Primary)
Architecture: arm64
Parent: Code Helper (Plugin) [56201]
Responsible: Code [55156]
UID: 501
Memory Limit: 0MB
Jetsam Priority: 180
Footprint: 264.78 MB
Time Since Fork: 398s
Num samples: 41 (1-41)
CPU Time: 0.019s (27.9M cycles, 16.2M instructions, 1.72c/i)
Note: Unresponsive for 278 seconds before sampling
Num threads: 49
Note: 5 idle work queue threads omitted

Thread 0x2c0258 DispatchQueue "com.apple.main-thread"(1) 41 samples (1-41) priority 47 (base 47) cpu time <0.001s (91.5K cycles, 59.7K instructions, 1.53c/i) last ran 278.600s ago
<process frontmost, thread QoS user interactive (requested user interactive), process unclamped, jetsam priority 180 (requested 180, assertion 0), process memory limit 0MB, process received importance donation from WindowServer [417], process received importance donation from CursorUIViewService [976], IO tier 0>
41 start + 7184 (dyld + 36180) [0x187585d54] 1-41
41 main + 396 (java + 3128) [0x10462cc38] 1-41
41 JLI_Launch + 1128 (libjli.dylib + 12952) [0x104667298] 1-41
41 CreateExecutionEnvironment + 400 (libjli.dylib + 29440) [0x10466b300] 1-41
41 _CFRunLoopRunSpecificWithOptions + 532 (CoreFoundation + 1150780) [0x187aa7f3c] 1-41
41 __CFRunLoopRun + 820 (CoreFoundation + 385944) [0x1879ed398] 1-41
41 __CFRunLoopDoSources0 + 232 (CoreFoundation + 390920) [0x1879ee708] 1-41
41 __CFRunLoopDoSource0 + 172 (CoreFoundation + 391580) [0x1879ee99c] 1-41
41 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 391688) [0x1879eea08] 1-41
41 __NSThreadPerformPerform + 264 (Foundation + 229652) [0x18921a114] 1-41
41 +[ThreadUtilities invokeBlockCopy:] + 28 (libosxapp.dylib + 23616) [0x10ea8dc40] 1-41
41 +[AWTStarter starter:headless:] + 488 (libawt_lwawt.dylib + 406936) [0x10ebc7598] 1-41
41 +[NSApplicationAWT runAWTLoopWithApp:] + 208 (libosxapp.dylib + 16332) [0x10ea8bfcc] 1-41
41 -[NSApplication run] + 368 (AppKit + 100224) [0x18be00780] 1-41
41 -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 144 (libosxapp.dylib + 16916) [0x10ea8c214] 1-41
41 -[NSApplication(NSEventRouting) nextEventMatchingMask:untilDate:inMode:dequeue:] + 72 (AppKit + 11430932) [0x18c8cec14] 1-41
41 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 688 (AppKit + 11431688) [0x18c8cef08] 1-41
41 _DPSNextEvent + 588 (AppKit + 130632) [0x18be07e48] 1-41
41 _DPSBlockUntilNextEventMatchingListInMode + 236 (AppKit + 5382164) [0x18c30a014] 1-41
41 _BlockUntilNextEventMatchingListInMode + 48 (HIToolbox + 2419556) [0x1946e5b64] 1-41
41 ReceiveNextEventCommon + 488 (HIToolbox + 805560) [0x19455bab8] 1-41
41 RunCurrentEventLoopInMode + 316 (HIToolbox + 792464) [0x194558790] 1-41
41 _CFRunLoopRunSpecificWithOptions + 532 (CoreFoundation + 1150780) [0x187aa7f3c] 1-41
41 __CFRunLoopRun + 820 (CoreFoundation + 385944) [0x1879ed398] 1-41
41 __CFRunLoopDoSources0 + 232 (CoreFoundation + 390920) [0x1879ee708] 1-41
41 __CFRunLoopDoSource0 + 172 (CoreFoundation + 391580) [0x1879ee99c] 1-41
41 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 391688) [0x1879eea08] 1-41
41 __NSThreadPerformPerform + 264 (Foundation + 229652) [0x18921a114] 1-41
41 ??? (libglass.dylib + 43676) [0x38210aa9c] 1-41
41 jni_CallStaticVoidMethod + 380 (libjvm.dylib + 3750672) [0x10bfe3b10] 1-41
41 jni_invoke_static(JNIEnv_*, JavaValue*, _jobject*, JNICallType, _jmethodID*, JNI_ArgumentPusher*, Thread*) + 268 (libjvm.dylib + 3735364) [0x10bfdff44] 1-41
41 JavaCalls::call_helper(JavaValue*, methodHandle const&, JavaCallArguments*, Thread*) + 740 (libjvm.dylib + 3403972) [0x10bf8f0c4] 1-41
41 ??? [0x128900144] 1-41
41 ??? [0x1289071f4] 1-41
41 ??? [0x12890719c] 1-41
41 ??? [0x12890719c] 1-41
41 ??? [0x12942b230] 1-41
41 ??? [0x1304ed74c] 1-41
41 writeBytes + 444 (libjava.dylib + 50504) [0x104730548] 1-41
41 write + 8 (libsystem_kernel.dylib + 18464) [0x187910820] 1-41
*41 ??? (kernel.release.t6020 + 14616) [0xfffffe000885b918] 1-41
*41 ??? (kernel.release.t6020 + 1861884) [0xfffffe0008a1e8fc] 1-41
*41 ??? (kernel.release.t6020 + 7689864) [0xfffffe0008fad688] 1-41
*41 ??? (kernel.release.t6020 + 6436012) [0xfffffe0008e7b4ac] 1-41
*41 ??? (kernel.release.t6020 + 6435296) [0xfffffe0008e7b1e0] 1-41
*41 ??? (kernel.release.t6020 + 6434008) [0xfffffe0008e7acd8] 1-41
*41 ??? (kernel.release.t6020 + 6464880) [0xfffffe0008e82570] 1-41
*41 sosend + 1064 (kernel.release.t6020 + 6634656) [0xfffffe0008eabca0] 1-41
*41 ??? (kernel.release.t6020 + 6633168) [0xfffffe0008eab6d0] 1-41
*41 ??? (kernel.release.t6020 + 6681632) [0xfffffe0008eb7420] 1-41
*41 ??? (kernel.release.t6020 + 6269208) [0xfffffe0008e52918] 1-41
*41 lck_mtx_sleep + 232 (kernel.release.t6020 + 458744) [0xfffffe00088c7ff8] 1-41
*41 ??? (kernel.release.t6020 + 568508) [0xfffffe00088e2cbc] 1-41
*41 ??? (kernel.release.t6020 + 573448) [0xfffffe00088e4008] 1-41

I'm not sure which java it is running since I don't know what the path is.

Are you running it from VS Code? If so, the Java path is configured in the settings of the VS Code Monkey C extension under the entry “Monkey C: Java Path.”

When I try to run the ERA Viewer I get a popup saying "Your Garmin Connect Credentials are required to use this feature.  Please login to your Connect account".

When I click on "Log in" I get a popup with the title "Connect IQ Login" with blank white contents and if I hover the mouse over this popup I get the busy spinning color wheel.

So, I have no way of logging into my account.

I'm not sure which java it is running since I don't know what the path is.

I just tested on macOS Tahoe 26.3.1 using the 9.1.0 SDK, and was able to log in using one of our team's developer accounts. We also regularly use ERA viewer to monitor Garmin-published app crashes, so I don't think there's a general issue with ERA Viewer.

Do you have more specifics about the trouble you're having? It's possible this is an account problem or possibly something like a firewall/network issue, but I don't have enough information to make any guesses at this point.