App approved but not searchable for 3+ days after adding Payment tag

8628046 1 day ago

Post Body: Hi Connect IQ Team,

I'm having an issue with my watch face search visibility.

My app "GridFace Pro: Modular Sport Health" was approved on the evening of April 13th (around 8:30 PM) after I updated the title and added the "Payment" tag. However, it has been over 72 hours and the app still does not appear in the store search results. It is only accessible via a direct link or through my developer profile.

I have already sent an email to the developer support team but haven't received a response yet. Could you please help me check if the search index is stuck for this app?

App Link: https://apps.garmin.com/en-US/apps/066b4482-6d5f-4af7-b308-796e32227ee4 App ID: 066b4482-6d5f-4af7-b308-796e32227ee4

Thank you for your help!

beva 19 hours ago

Check the status, when you change a free app to payment it will be processed again and the status is set to Pending. It is only for you accessible through your link or developer profile if the status is Pending.

8628046 19 hours ago in reply to beva

It was already showing Status: Approved at 8:30 PM on April 13.

8628046 12 hours ago

HiGarmin-Ben , sorry to bother you, but it's been nearly 4 days. The app status is 'Approved', I even pushed a v1.1.4 update to force a refresh, but the search index is still dead. Could someone from the team manually sync it before the weekend? Thanks!"

jim_m_58 12 hours ago in reply to 8628046

What payment system are you using? If it's Garmin's, is your merchant account complete? Do all your target devices in your app support Garmin payments?