Fenix 8 PRO - no gps fix

I have a user with a Fenix 8 PRO reporting that my app (and other CIQ apps) is always 'Stuck' waiting for a gps fix. I have updated to the latest SDK with no luck. I have reviewed the settings on the watch like default GNSS mode and 'smart' logging is not enabled.

Has anyone come across this kind of issue with the Fenix 8 PRO?

Watch details are:

Device Name: Fenix 8 pro

Firmware Version: 18.51

Thanks!

jim_m_58 1 month ago

What do you see when when you try a native activity like run or walk?

How long are you waiting?

What does your call to Position.enableLocationEvents look like?

scottrsimms 1 month ago in reply to jim_m_58

Hi Jim,

Native apps work fine. CIQ apps wait forever if they check for QUALITY_USABLE etc, or they return no position info.

I can't share the exact code but it is similar to the Garmin example (here) and has been working for years on many types of watches.

Regards,

Scott.

scottrsimms 1 month ago

An update on this issue. The user has confirmed that other popular GPS enabled CIQ apps are also not working. If my app is run immediately after a native app then it acquires a fix but there is no positional data. I have received a FIT file and can see the GPS event for All Systems + Multiband and the session has started but the 'records' are all just zeros...

MobileDriveway 19 hours ago

I get similar reports from my users.

riedid74 2 minutes ago in reply to MobileDriveway

Fenix 8 Pro System Software 18.81

Garmin-Jimmy21 days ago

Hello Fenix 8 Pro/MicroLED users,

We are now at 100% with this software release.

Change Log:

Fixed possible issue where the user would be prompted to use satellite after exiting the pointing interface.
Fixed possible issue with auth code being calculated incorrectly.
Fixed possible device freeze in the pointing interface.