Fenix 3 HR Update 4.0 app issue

Hi All,
I am gathering crash reports on my app after users upgrade fenix3 HR with latest firmware 4.0.

Is it a known problem?

Thanks in advance!

Hey trillion,

It sounds like it might be a software issue on the fenix 3 HR if it's specific to that device. Could you send a link to your app on the store and we'd be happy to take a look at it? Also, If you want you can reply to us at [email][email protected][/email] and send us any error logs that you are getting.

Thanks so much!

Coleman

Hey trillion,

It sounds like it might be a software issue on the fenix 3 HR if it's specific to that device. Could you send a link to your app on the store and we'd be happy to take a look at it? Also, If you want you can reply to us at [email][email protected][/email] and send us any error logs that you are getting.

Thanks so much!

Coleman

Hi Coleman,
the application is WatchOut! Here the page on the Store.

I am going to email you error logs if some user will so kind to get for me.

Thank again!

Hi Coleman,
the application is WatchOut! Here the page on the Store.

I am going to email you error logs if some user will so kind to get for me.

Thank again!

That would be fantastic. I tested it on my f3 HR here and haven't been able to reproduce yet. Do you know when it is crashing (i.e. immediately upon opening, when displaying a code, a particular type of card, etc.)?

-Coleman

That would be fantastic. I tested it on my f3 HR here and haven't been able to reproduce yet. Do you know when it is crashing (i.e. immediately upon opening, when displaying a code, a particular type of card, etc.)?

-Coleman

Hi Coleman,
I just sent you an email with a video and the user's device details.

I am sorry but at the moment I have no log file from the user.

Hope this could help!

Thanks in advance!

Hi Coleman,
I just sent you an email with a video and the user's device details.

I am sorry but at the moment I have no log file from the user.

Hope this could help!

Thanks in advance!

Hi Coleman,
I just sent you also a log file provided by the user.

Hope it is the right log for you.

Thanks again!