Fenix 3 HR Update 4.0 app issue

Former Member
Former Member
Hi All,
I am gathering crash reports on my app after users upgrade fenix3 HR with latest firmware 4.0.

Is it a known problem?

Thanks in advance!
  • Former Member
    Former Member
    Hi All,
    I am gathering crash reports on my app after users upgrade fenix3 HR with latest firmware 4.0.

    Is it a known problem?

    Thanks in advance!

    Hey trillion,

    It sounds like it might be a software issue on the fenix 3 HR if it's specific to that device. Could you send a link to your app on the store and we'd be happy to take a look at it? Also, If you want you can reply to us at [email][email protected][/email] and send us any error logs that you are getting.

    Thanks so much!

    Coleman
  • Former Member
    Former Member
    Hey trillion,

    It sounds like it might be a software issue on the fenix 3 HR if it's specific to that device. Could you send a link to your app on the store and we'd be happy to take a look at it? Also, If you want you can reply to us at [email][email protected][/email] and send us any error logs that you are getting.

    Thanks so much!

    Coleman


    Hi Coleman,
    the application is WatchOut! Here the page on the Store.

    I am going to email you error logs if some user will so kind to get for me.

    Thank again!
  • Former Member
    Former Member
    Hi Coleman,
    the application is WatchOut! Here the page on the Store.

    I am going to email you error logs if some user will so kind to get for me.

    Thank again!


    That would be fantastic. I tested it on my f3 HR here and haven't been able to reproduce yet. Do you know when it is crashing (i.e. immediately upon opening, when displaying a code, a particular type of card, etc.)?

    -Coleman
  • Former Member
    Former Member
    That would be fantastic. I tested it on my f3 HR here and haven't been able to reproduce yet. Do you know when it is crashing (i.e. immediately upon opening, when displaying a code, a particular type of card, etc.)?

    -Coleman


    Hi Coleman,
    I just sent you an email with a video and the user's device details.

    I am sorry but at the moment I have no log file from the user.

    Hope this could help!

    Thanks in advance!
  • Former Member
    Former Member
    Hi Coleman,
    I just sent you an email with a video and the user's device details.

    I am sorry but at the moment I have no log file from the user.

    Hope this could help!

    Thanks in advance!


    Hi Coleman,
    I just sent you also a log file provided by the user.

    Hope it is the right log for you.

    Thanks again!
  • Hi trillion,

    It looks like we've fixed the issue that was causing these crashes. The problem had to do with the way we were handling error codes in callbacks (see https://forums.garmin.com/showthread.php?364917-WARNING-failed-inside-handle_json_callback), but the 2.3.1 release should address the problem.