Device Update Needed

Hey Everyone,

I wanted to take a moment to let you know that we have discovered an issue where the app store is telling users to update their device firmware even though they are running the current version. This means that they are unable to download until the store thinks that they have the correct version. We do have a ticket open to address the issue and the fix should be implemented soon, but we wanted to let you know as we know that you field many emails and posts from users as well. Thanks for your patience and for continuing to grow our community!

-Coleman

VladimirYurkevich over 7 years ago

Many months passed and the issue is still there. DigicWatch users still write me angry emails.

Former Member over 7 years ago

Same issue with my newly unpacked FR630... frustrating.

KPSOUMA over 7 years ago

Mine started working magically today and I was able to add 2 IQ items that had previously given me the error... Maybe it's been fixed now?

Julien0677 over 7 years ago

Mine started working magically today and I was able to add 2 IQ items that had previously given me the error... Maybe it's been fixed now?

Same here...
Sounds like a bug has been fixed somewhere

MoxyRoger over 7 years ago

I had a new report of this problem from a user this morning.

TautvydasTam over 7 years ago

I had a new report of this problem from a user this morning.

I just got the device and updated it, but same tuing keeps happening as mentioned in this thread. As far as I understand it, there is no solution?

Brandon.ConnectIQ over 7 years ago

All of the required fixes should now be in place to address the "firmware update needed" issue that a lot of people have experienced when attempting to install Connect IQ apps. Folks affected by this must make sure they have updated their device firmware, Garmin Connect Mobile, and/or Garmin Express to the latest versions.

We'll watch for any cases that continue to pop up. If you continue to encounter this problem, include as much detail as possible when reporting the issue, such as your device model and firmware version, whether you're using Garmin Connect Mobile or Garmin Express and their respective versions, the app you're attempting to install, etc. We've taken a lot of time to address all of the known causes contributing to this, so hopefully incidents of this issue will begin to decrease significantly over the next few days.

eir3apps over 7 years ago

It's finally working fine on my Vivoactive :-) Great, thanks!

Moncbr over 7 years ago

All of the required fixes should now be in place to address the "firmware update needed" issue that a lot of people have experienced when attempting to install Connect IQ apps. Folks affected by this must make sure they have updated their device firmware, Garmin Connect Mobile, and/or Garmin Express to the latest versions.

We'll watch for any cases that continue to pop up. If you continue to encounter this problem, include as much detail as possible when reporting the issue, such as your device model and firmware version, whether you're using Garmin Connect Mobile or Garmin Express and their respective versions, the app you're attempting to install, etc. We've taken a lot of time to address all of the known causes contributing to this, so hopefully incidents of this issue will begin to decrease significantly over the next few days.

I have this issue with a brand new Forerunner 630. I have the 7.2 firmware installed and Garmin Express is up-to-date.

raymondjplante over 7 years ago

Same issue, ForeRunner 630

Had the issue w/ForeRunner 630. Frustrating. Express said all was up to date and sync'd with FW 7.10, yet couldn't download apps. Began to follow the instructions at beginning of this thread to unplug, replug, restart, etc... Somewhere along the multi-step dance the watch displayed an 'updating' or something screen with a red circle to indicate progress. Once done, it restarted. Unplugged again, plugged in, went to IQ store, was able to download app and install via express.

For the love of god fix this before the next required firmware update!