Cannot download face it watch face on Venu 3

Hi, I’ve just bought a new Venu 3. Whilst I can download nd install watch faces, when I create my own in Face It using a photo from my iPhone it will not install it. It keeps coming up with an error message Someth8ng went wrong, try again. I have also tried a preset background and doesn’t work either. There is enough storage available. Has anyone else experienced this.

i have tried restarting Garmin IQ app etc. but still doesn’t work.

thanks in advance

Nick

NickNavMan 10 months ago

Ok, so I’ve done some research and apparently you need to have garmin connect running at the same time. That is not very clear when you are try8ng to install from the Garmin IQ app, but it works

5199374 7 months ago in reply to NickNavMan

Thanks for the update, it worked like a charm - I thought I was worried something was wrong with my new watch.