Recent GPS Issues on my App

Hello,

I have an App published in the store since November and the last update was on January 19, 2024
Until February 13th, the App was downloaded 2400+ times and it's compatible on 148 different devices (most of them tested on simulator) and none has ever reported an issue

Starting February 14th I got "no gps" issues from three users almost in the same day:

Device Name: fenix 7 Pro Sapphire Solar
Firmware Version: 15.77

Device Name: fenix 6 Pro Solar
Firmware Version: 26.00

Device Name: fenix 7X Pro Sapphire Solar
Firmware Version: 14.68

I remember that each of these models represent about 5% of the total downloads (according to stats from the store before February) and as I said no issues reported before

I have retested the App on the simulator for these devices and no Issues
It would be much appreciated if Anyone could test my App on those model

And can someone help me or tell me if anything specific has changed for those devices (recent updates or something)

link to my App: https://apps.garmin.com/apps/903b9c2d-376a-48e2-af31-ec0598cc0bb8

Thank you

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flocsy 5 months ago

Usually what I do is go to the respective device's forum, and in the tol pinned posts there's one from Garmin about the latest beta or production firmware. In this case:

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series/335584/fenix-6-system-software-26-00

https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/353085/fenix-7-pro-system-software-15-77

So you can see that the last update in fenix6 was 9 months ago and it's up-to-date, fenix7pro is also up-to-date amd the latest FW is from 3 months ago. The 7X Pro user could upgrade the firmware to 15.77

jim_m_58 5 months ago

Since the holidays, I've had a few users contact me saying the can't get GPS with my apps. I have a strong belief that this may be their first watch with GPS, as when I ask them if they are outside under open sky, they try and it then works. In one case the guy was trying the app in his basement!

In other cases, the user thinks it should be instant, but it will start to work for them in a minute or so.

Ask them if they are outside and how long they waited. And it never hurts to ask if they can get good GPS using something like the native running app.

BenChaab 5 months ago in reply to jim_m_58

They say that they're used to use their watches and other GPS apps are working

One of them has even resetted their watch

I hope someone test it on the same model and give me a feedback

flocsy 5 months ago in reply to BenChaab

it seems to work for me on fenix6. I started it after I made sure the GPS is locked by starting a Run activity and waiting until the GPS ring became green, and then opened your app. Then walked for 10 seconds outdoors and started to see my speed. Is that enough?

BenChaab 5 months ago in reply to flocsy

Great! Thank you very much