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Is there any way to remove negative reviews

1130137
over 1 year ago

First of all yes the negative reviews were justified but after I promptly fix the issue and let the person know.

I want to know if I can kind of get the review removed?

Even though I have seven 5 star reviews and one 4 star review, the two 1 star reviews weigh the overall down so much. People don't seem to change their review back even though I fix the issue and let them know.

Is this just the developer life? Do I just have to deal with it and get over it and accept I should've foreseen 100% of issues in my app?

Here is the app I'm referring to: https://apps.garmin.com/en-US/

  • over 1 year ago in reply to 1130137

    You don't have to convince me... But you haven't convince me. You released (accidentally, but that doesn't matter) a version that wasn't "perfect' so you got some bad reviews. At least it helped you to find the bug and "fix" it. I got 1 star without any text, so I only see the name, have no idea why they didn't like it, have no way to ask it being removed from Garmin and the user doesn't respond to my response. So consider yourself lucky. 

    Besides the reasons you could ask for it to be removed are things like legal, offensive, etc. not because you don't like it or because it's about an old version. If that would be the case you would only see 5 stars on all aps...

  • over 1 year ago in reply to flocsy🤠

    Yeah I get what you're saying but... I just don't see it that way I guess

  • over 1 year ago

    If developers believe a review violates Garmin’s Terms of Use (see https://www.garmin.com/en-US/legal/terms-of-use/), they may flag reviews of their own apps they believe are inappropriate and provide a reason explaining why. If the flagged review is in violation, the review will be removed. We also encourage developers to reply to reviews to help address customer concerns and direct them to the Contact Developer link if further assistance is needed.

  • over 1 year ago in reply to Brandon.ConnectIQ
    Brandon.ConnectIQ said:
    We also encourage developers to reply to reviews to help address customer concerns and direct them to the Contact Developer link if further assistance is needed.

    I'm not sure why the review page itself doesn't tell people to consider using the Contact Developer link.

  • over 1 year ago in reply to dpawlyk

    That would be nice, but I usually just include that near the top of the description (no "More") and point to "contact developer" for questions, etc.

  • over 1 year ago in reply to jim_m_58
    jim_m_58 said:
    That would be nice, but I usually just include that near the top of the description (no "More") and point to "contact developer" for questions, etc.

    Having every developer do this seems like a waste. It being mentioned by Garmin on the page also indicates that Garmin thinks it's the better approach.

    Your approach is what I do. And, as not nice as it is, it's better than replying to bad reviews with "contact the developer" (which is actually kind of awful advice).

  • over 1 year ago in reply to dpawlyk

    When you reply of a poor review. the person that left the review likely will never see it.

    But anyone else looking at the reviews, maybe having a similar issue and about to post their own bad review, probably will.

  • over 1 year ago in reply to jim_m_58

    It’s much better that people contact the developer. It’s better for other people too  

    Reading reviews about things that are fixed is useless.

    And you are dinged forever with the negative review.