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Can't download watchfaces

Former Member
Former Member
can't download most of the stuff in IQ Connect . I'm getting an error message which says i have to update my fenix 3 software - but i have already v. 7.0. I noticed the problem exists mainly with the "configurable" apps/ widgets/ watchfaces. did i forget about smth? do i have to update smth else?
Same problem via Connect smartphone app and the express app at my mac.
  • can't download most of the stuff in IQ Connect . I'm getting an error message which says i have to update my fenix 3 software - but i have already v. 7.0. I noticed the problem exists mainly with the "configurable" apps/ widgets/ watchfaces. did i forget about smth? do i have to update smth else?
    Same problem via Connect smartphone app and the express app at my mac.


    Many F3 users on 7.0 are affected by this... I assume it's an issue with 7.0, but it could be related to handshaking info between the F3 and GIQ
  • Former Member
    Former Member
    Many F3 users on 7.0 are affected by this... I assume it's an issue with 7.0, but it could be related to handshaking info between the F3 and GIQ


    Is there a possibility to downgrade? Thank you for your help! :)
  • Is there a possibility to downgrade? Thank you for your help! :)


    Yes, but it'll set your watch back the factory defaults

    EDIT: I just downgraded to 6.95 and the problem still exists. The interesting thi is that some older watch faces, like this one, still installs properly
  • I have opened a ticket to have this looked into.


    Thanks Shannon... this applies to data fields too. I have noticed that previously downloaded watch faces etc can be re-downloaded via GC Mobile, but only if they have been previously installed.
  • Former Member
    Former Member
    Same problem here...

    I've just taken delivery of my Fenix 3 and even though I've upgraded it to v7, it always says it needs updating. I've verified that the watch is indeed running v7, I've even rebooted the watch too. No change. I'd be very interested to see what the outcome of this is.

    Thanks!
  • Former Member
    Former Member
    New Fenix 3

    Hi,

    I received my fenix 3 2 days ago and I have the same problem to download some apps... I tried to downgrade but it doesn't change anything...:(
  • Hi,

    I received my fenix 3 2 days ago and I have the same problem to download some apps... I tried to downgrade but it doesn't change anything...:(


    Hang in there... apparently its not a f3 issue, but a problem with Connect IQ, hopefully it'll be resolved soon.
  • This sounds like a problem with the App Store and not CIQ, where the App Store won't let you download things.

    Which means they just need to fix the App store, and developers won't have to change anything.
  • This sounds like a problem with the App Store and not CIQ, where the App Store won't let you download things.

    Which means they just need to fix the App store, and developers won't have to change anything.


    That's what I meant... Connect IQ Store = App Store :)
  • Former Member
    Former Member
    Hey Garmin, are you alive out there or not? What the hell happening? How can you allow yourself releasing such bad update and not fixing it for days?! What can I reply to all these people?

    IVE had the fenix 2 and now ive just got the fenix 3 , How hard is it to download a new face !!!!!! ive tried now for two hours and i cant find how to do it, ive downloaded everything but im going round curcles !! driving me mad all i want is a better face !!!

    Hi i can't download your app it keeps telling me This app requires an update of your fenix 3 HR. Please use Garmin Express to update your fenix 3 HR. but i have the lates version.

    Hi, When I try and install your app on my Fenix 3 HR I get the message:
    "This app requires an update of your fenix 3 HR. Please use Garmin Express to update your fenix 3 HR."

    Love them watch face and u appreciate the time you put into it. Just a heads up, the calendar froze on yesterday's date after restart and changing the layout to data and back to calendar. Also the altitude stopped working as well (stuck on 0.0 feet). I'm on Garmin Forerunner 235. No need for response, just wanted to let you know.

    I'm just wondering if the watch face is compatible with the D2 Bravo device with FW 2.70 - all I see is a blank screen after enabling the watch face. (just got the device - it told it had a FW update - performed it and downloaded the watch face and enabled it).

    I get the following error trying to install your watchface. However Garmin Express has no updates:
    This app requires an update of your fenix 3 HR. Please use Garmin Express to update your fenix 3 HR.

    My email included on this form. I just sent the "update Fenix 3 HR" case to you but didn't include it before.
    Also note I did update to V3 beta firmware with same result...have since rolled it back to 2.2.