Can't download watchfaces

Former Member over 10 years ago

can't download most of the stuff in IQ Connect . I'm getting an error message which says i have to update my fenix 3 software - but i have already v. 7.0. I noticed the problem exists mainly with the "configurable" apps/ widgets/ watchfaces. did i forget about smth? do i have to update smth else?
Same problem via Connect smartphone app and the express app at my mac.

peteholloway over 10 years ago

As I have previously stated a ticket has been opened about this issue and is being investigated. As soon as we have a resolution we will let you know. Thank you for your patience while we are getting this resolved. :D

Just an FYI... I downgraded to firmware version 6.52 that came with CIQ 1.2.2, still not able to install new data fields or watch faces.

Former Member over 10 years ago

We have pushed a fix that should resolve the issue of downloading from the CIQ store to the fenix3. This has been tested by several team on the test store and has now been pushed to production. Please try this and let us know if you encounter any issues.

Hi Shannon
now it's possible to download the apps etc, but when i try to install it i get a error-message that it can't install "install_app".
Same via mobile - it loads for ages without any error-message.

Former Member over 10 years ago

Alternative solution

I first downloaded the watch face before I connected my watch to the computer. After connection it will install the watch face.

OEAGLEO over 10 years ago

Works now

We have pushed a fix that should resolve the issue of downloading from the CIQ store to the fenix3. This has been tested by several team on the test store and has now been pushed to production. Please try this and let us know if you encounter any issues.

Just after I saw this post, I tried to download watch faces again, and now it's working fine. Thanks for the quick fix!

Former Member over 10 years ago

Not fixed

I still have this issue on my Fenix3 at 7.60

Former Member over 10 years ago

I've replied to you here: https://forums.garmin.com/showthread.php?360443-This-app-requires-an-update-of-your-fenix-3-Please-use-Garmin-Express-to-update-your

Former Member over 10 years ago

same with Forerunner 235 on 5.40

same issue with the Forerunner 235 on 5.40 - "you need to update"

Just unpacked my FR235, and watchfaces were THE buying criteria. More than unhappy.

Former Member over 9 years ago

Same here, Vivoactive updated to the latest version.

Former Member over 9 years ago

Brand new Fenix 3

Same problem with a brand new Fenix 3 updated with 8.20

Former Member over 9 years ago

I'm having the same experience on a newly unpacked Forerunner 630...