Problem to Install and uninstall from ConnectIQ mobile app

Hi. I’m getting a lot of user feedback lately that install and uninstall from the ConnectIQ mobile app is not working. I did try out myself and I get the same issues (running iOS and fenix5) the install often ends up in the install queue and never completes. There is also a lot of feedback about apps that cannot be removed.

also, since app settings was removed from the Garmin connect app we need to rely on ConnectIQ app for app settings. Saving new settings to the device takes a very long time and sometimes never completes. The user experience is horrible to be honest. I don’t know if the problem sits with ConnectIQ app or the BT capabilities of the device but handling settings used to work fine from the connect app and have clearly getting worse since it was moved to the ConnectIQ app.

right now I’m recommending all my user to use Garmin express on a computer and hook up the device through USB.

am I the only one seeing and hearing about these problems? sorry for posting it here but didn’t know where to go with it.

SirLancelot over 3 years ago

I'm having a similar problem. Several people have told me that they can't uninstall my app. However, I just added code similar to:

function onAppUpdate() {
var str = "App updated to v. "+version;
Background.requestApplicationWake(str);
Background.exit(null);
}

This code alerts the user that the app has been updated. I also have the same ish code for when the app is first installed. Since adding this, I've gotten the feedback. I wonder if my code is causing the problems, or if my problem is actually related to yours.

Thanks,

SirLancelot

jim_m_58 over 3 years ago in reply to SirLancelot

There are now forums for the Connect IQ mobile apps. Here's the Android one and there is one for iOS at the same level.

https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-android

This is an issue with it, and not any specific app.

windfield over 3 years ago

I'm going to chime in here just in case someone at garmin can help. Just pushed an update for the first time since ConnectIQ seems to be the primary way of installing. (with the Connect app redirecting to ConnectIQ). I spent probably a good 30 minutes trying to get my devices updated to the newest version of my app last night in the ConnectIQ app. With Connect, it only takes a couple minutes. I'm guessing I'm going to get lots of emails from my customers today when they try to update. Any help garmin folks?

jim_m_58 over 3 years ago in reply to windfield

There are now forums for the Connect IQ app for both iOS and Android. Make sure to post there.

https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-android

https://forums.garmin.com/apps-software/mobile-apps-web/f/connect-iq-store-ios

I'm not sure many people know about them yet.